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Registrant was charged for a different user

Posted: October 1, 2021 at 12:10 pm


Michael Burroughs

October 1, 2021 at 12:10 pm

A registrant in Jacksonville, FL (JAX) was registering a single ticket at $67 but was charged for a user in Gainesville, FL who was registering for 15 tickets at the exact same time! DISASTROUS! This is the first one I caught. I cannot imagine if this is systemic. Please advise ASAP.


Tony

  • Support Staff

    •

October 4, 2021 at 5:39 am

Hi Michael,

We’ve received your support token request for this and have replied directly via email, please follow up there and we will investigate this further.

The support post ‘Registrant was charged for a different user’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Tony 2 years, 6 months ago ago

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