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Registrant was charged for a different user

Posted: October 1, 2021 at 12:10 pm

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Michael Burroughs

October 1, 2021 at 12:10 pm

A registrant in Jacksonville, FL (JAX) was registering a single ticket at $67 but was charged for a user in Gainesville, FL who was registering for 15 tickets at the exact same time! DISASTROUS! This is the first one I caught. I cannot imagine if this is systemic. Please advise ASAP.


Tony

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    •

October 4, 2021 at 5:39 am

Hi Michael,

We’ve received your support token request for this and have replied directly via email, please follow up there and we will investigate this further.
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Updated by Tony 3 years, 1 month ago ago

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