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ocfministry
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October 20, 2017 at 12:17 pm
I’m having an issue where registrants are disappearing. When a new person registered, the first registrant disappeared and now it appears as if the same person registered twice.
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Josh
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October 20, 2017 at 1:14 pm
Hi there,
Were these registrations added via the admin or on the front end? Do you know if these were added from the same browser or were they from different computers?
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ocfministry
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October 20, 2017 at 1:35 pm
They were added on the front end. I’m assuming they were from different computers/browsers since it’s two different people and they registered 10 days apart from one another.
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Josh
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October 20, 2017 at 2:43 pm
Oh I see, you have the WP Users Integration add-on activated on your site. The WP User integration add-on actually has a feature that syncs the current attendee info to the logged in user’s information. You can deactivate this feature by going to:
Event Espresso –> Registration Form –> User Integration Settings
Then you set:
Always sync contact information with WP user profile?
to No.
Then you save the settings page.
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