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Registering on an Event: Frequent Timeout Error after just 30 seconds

Posted: April 17, 2019 at 12:10 pm


cphill100571

April 17, 2019 at 12:10 pm

Hi,

We’re getting an error message that seems to say “You took too long on filling out the form” (paraphrasing). Even when we just take 30 seconds to complete then hit register. Can you help? Hosting is with Siteground.

Google Drive Screenshot

Thanks


Josh

  • Support Staff

April 17, 2019 at 12:26 pm

Hi,

You will likely need to deactivate the SiteGround caching plugin to avoid that error. The Siteground caching plugin is known to delete the session transient prematurely.

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Updated by  Josh 22 hours, 13 minutes ago ago

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