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North Shore Men’s Health Initiative
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August 9, 2016 at 10:58 pm
For our next Event, we are selling between 1-10 tickets.
Typically, our attendees register online and pay via Credit Card. This works fine – each Attendee can register themselves and enter in each of their guests during checking.
We have two issues:
1) Sometimes, when Attendees register, they don’t know the rest of their guests and end up putting in “Guest 1”, “Guest 2”, etc.. Since we export the Event Registrations to create check-in badges, we ask them for their guest list before the event starts and we want to be able to Edit their Registration to enter their guests.
Each time we change any of the Guests — it updates _all_ guests to the same (i.e. it seems like the 10 registrations, for example, are grouped by contact and editing one changes them all. I tried Creating a new Contact, but that doesn’t seem to do that only one a specific Guest. How can I accomplish this?
2) Similarly, we also accept offline paper check as payment. Even when attendees provide us their full guest list, when using Events -> Registrations -> Add New Registration, I can only add the first attendee even after selecting 10 from the quantity. Guest 2-10 show: “This ticket type does not require any information for additional attendees, so attendee #1’s information will be used for its registration purposes.”
How can I manually enter an Attendee and their Guests, or, like 1) above, EDIT their actual guests after Registering.
Please advise and thank you very much!
–Nick
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Tony
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August 10, 2016 at 4:22 am
Each time we change any of the Guests — it updates _all_ guests to the same (i.e. it seems like the 10 registrations, for example, are grouped by contact and editing one changes them all. I tried Creating a new Contact, but that doesn’t seem to do that only one a specific Guest. How can I accomplish this?
That’s correct if the same email and first name are used, so are they using the same email address for all of the guests?
Creating a new contact within the ‘additional’ registration should create a new contact for THAT registration using the same details they originally had, you can then edit that contact and it will effect the single registration you clicked to create the contact for.
2) Similarly, we also accept offline paper check as payment. Even when attendees provide us their full guest list, when using Events -> Registrations -> Add New Registration, I can only add the first attendee even after selecting 10 from the quantity. Guest 2-10 show: “This ticket type does not require any information for additional attendees, so attendee #1’s information will be used for its registration purposes.”
Is this on the same event as the example from #1?
The reason I ask is that will happen if you have no question groups selected for additional registrants, but in #1 you mentioned they input individual registrant names.
How can I manually enter an Attendee and their Guests, or, like 1) above, EDIT their actual guests after Registering.
To add the details from within the ticket selector you need to enable at least the ‘Personal Information’ question group for additional registrants within the event.
It’s the bottom set of question groups within this option – http://take.ms/1CBvc
If you don’t collect the personal information question group for additional registrants EE assigns all of the registrations to a the single contact created from the Primary Registrants details.
You should be able to edit each additional registrants, click create contact and edit the new contacts details to edit only that registration (that registration is assigned to the new contact you just created)
Can you link me to an event so I can confirm how you have this set up please? I’ll match your event and provide and example.
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