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Registering multiple people for a single event

Posted: January 31, 2019 at 4:34 pm


salesktl

January 31, 2019 at 4:34 pm

There seems to be a bug in the software for multi registration or maybe it is our setup. I can enter multiple people fine, I submit and pay fine. When I get the online thank you it lists the primary registration twice. If I click the link to edit the registrations I see the two different people. When I look in the transactions I see the primary registrant listed twice.


Josh

  • Support Staff

January 31, 2019 at 5:07 pm

Hi,

We’ve received your request for priority support.

The reason for no additional names is because of your set up:
You’ll actually need to require the “Personal Information” question group for additional attendees. The Additional Registrant group that was set up will not map to the contact fields. I can go through and fix the 3 events that are set up already.


Josh

  • Support Staff

January 31, 2019 at 5:12 pm

I fixed 2 of them, other events can be corrected by changing the question group selections for Additional Registrants, so they look like this:

https://slack-files.com/T02SY781D-FFV4F37FC-2a37c4c1f3

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Status: closed

Updated by  Josh 6 months, 3 weeks ago ago

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