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Aaron Cooper
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August 21, 2014 at 10:27 am
I’ve had people register but not complete payment. Then when they try and do it again it won’t let them because they are already registered. Is there a way to email these people a link or give them some kind of way to login with the information they used and submit payment?
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Aaron Cooper
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August 21, 2014 at 10:29 am
Okay, so I found the “send payment reminder” link, however how can individuals complete this task without having to contact me for assistance and then having me resend them the payment reminder link?
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Lorenzo Orlando Caum
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August 21, 2014 at 12:46 pm
Hi,
This is handled by the Registration pending payment message type. Its turned on by default on an install of Event Espresso 4:
http://cl.ly/image/3u212Z323I12
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Lorenzo
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Aaron Cooper
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August 25, 2014 at 2:15 pm
but what if they just come back to the website and now want to go in and pay? There’s nowhere for them to go to enter their details to pay based on their previous visit.
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Lorenzo Orlando Caum
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August 25, 2014 at 6:52 pm
Hi,
The registration information is stored in a PHP session until it expires or the registration is completed (whichever is first).
How are you registering potential customers before the event registration?
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Lorenzo
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