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trainadesign
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August 16, 2024 at 12:01 pm
Hi, we are running into a strange issue where a user (let’s call them #1) registered for an event and received a registration code.
His name is not on the registration list but when I enter the registration code into the search bar, it is showing another person (let’s call them #2) is linked to that code.
The user who registered (#1) said the person whos name is showing up (#2) is a former intern and #1 knows #2.
The registered user (#1) received a confirmation email with the same date/time that is showing on the backend.
How would he (#1) have received a confirmation email but his name and registration don’t appear on the registration list?
It’s like they both registered at the exact same time and the user who registered (#1) got the confirmation email and she (#2) got listed in the reg list.
Any thoughts?
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Sam
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August 16, 2024 at 1:28 pm
Hi Cory,
That’s strange, never heard of this issue before.
Is the issue happened since the beginning? Or did this happen recently after any changes were made to the site?
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trainadesign
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August 16, 2024 at 1:34 pm
Hey Sam – Ok thanks. I don’t think there were any significant changes to the site and this was a “one-off” issue but wanted to see if you had any insight or if we should keep an eye out for any similar issues.
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Sam
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August 16, 2024 at 1:54 pm
You can enable the debug log to see if there is any error in the website in the future.
https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug
Also, please make sure to keep all the plugins up to date to avoid any conflict.
Thank you.
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trainadesign
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August 16, 2024 at 2:04 pm
Got it – thank you for your help
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Rio
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August 17, 2024 at 7:13 am
Awesome. Let us know if you need anything else.
have a wonderful day!
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