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Ted Karlsalr
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November 7, 2012 at 3:14 pm
Hi there,
After the new update when a customer tries to register after filling the info and click the “submit” button, it goes in to a blank page! The site is live and I am missing lots of registrations. Please help.
http://omnilargess.com/event-registration/?ee=17
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Jonathan Wilson
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November 7, 2012 at 3:42 pm
Hello Ted,
It’s possible that you have some outdated templates in the wp-content/uploads/espresso/templates directory. Can you go try going to Template Settings and clicking the “Rename Template Directory” button, and see if that resolves your problem?
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Ted Karlsalr
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November 7, 2012 at 3:47 pm
Hi Jonathan,
I am in Template Setting now and can not find how to rename the directory. Where is it?
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Jonathan Wilson
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November 7, 2012 at 3:52 pm
You should see a button at the bottom, under “Developer Templates”.
Screenshot: http://www.diigo.com/item/image/3b0kk/35po
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Ted Karlsalr
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November 7, 2012 at 3:57 pm
I don’t have that button! Do you know why? I can send you a screenshot.
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Jonathan Wilson
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November 7, 2012 at 3:59 pm
What version are you on? We added that button in .28 that came out yesterday.
May we log into the site so we can investigate further? If so, please send WordPress admin level log in credentials via the contact form on this page: https://eventespresso.com/contact/
Please select the “I am sending login info as requested” department form.
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Josh
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November 7, 2012 at 4:00 pm
Hi Ted,
If you are not seeing that button, it’s possible that you do not have any templates copied over to /wp-content/uploads/espresso/templates.
If you did, it would look like this screenshot.
It would be a good idea to verify this be logging into your server via FTP or your host’s control panel file manager and checking for files in /wp-content/uploads/espresso/templates.
The other possibility is a plugin conflict, but since you said this started happening right after the update, I’d check there first.
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Ted Karlsalr
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November 7, 2012 at 4:01 pm
This is my version Version 3.1.28.1.P and my problem started after the updating!!!
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Ted Karlsalr
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November 7, 2012 at 4:04 pm
what should I search for in the host? If I find the directory what should I do?
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Josh
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November 7, 2012 at 4:08 pm
In the file manager, you can look for for the wp-content directory, then look inside for /uploads, then /espresso inside that, then /templates inside of that. If the templates directory (or folder) has files in it, you can re-name the templates folder to something like templatesOLD
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Ted Karlsalr
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November 7, 2012 at 4:32 pm
I did it and it didn’t solve the problem at all. It is so frustrating
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Josh
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November 7, 2012 at 5:04 pm
Hi Ted,
Have you installed any Facebook plugins recently? If so, can you try deactivating them?
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Ted Karlsalr
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November 7, 2012 at 5:07 pm
If you click on add to card it works better but the payment page is kind of weird
It just happened after the update. Can you please check it and let me know how to fix it
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Josh
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November 7, 2012 at 5:12 pm
Hi Ted,
Did you see my above question about whether there are any Facebook plugins active?
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Ted Karlsalr
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November 7, 2012 at 5:24 pm
I haven’t installed any plug in recently. I have had a 1 click plug in from the beginning and never had an issue
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Ted Karlsalr
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November 7, 2012 at 6:05 pm
Jonathan I sent you the log in info. Please help I need to set up the new classes this week
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Ted Karlsalr
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November 7, 2012 at 6:08 pm
Jonathan the admin name is just ted and the auto refill filled it wrong!~ so the admin is just “ted”
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Josh
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November 7, 2012 at 7:03 pm
Hi Ted, It turns out that this was a conflict with the “Karma” WordPress theme which was resolved by wrapping the [ESPRESSO_EVENTS] shortcode with [raw] tags like this: [raw][ESPRESSO_EVENTS][/raw]
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Ted Karlsalr
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November 7, 2012 at 8:11 pm
Thanks a lot Josh. Does it mean that I have to change the short code every time after updating?
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Seth Shoultes
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November 7, 2012 at 9:10 pm
You shouldn’t have to update the shortcode after updating, unless the theme developer removes support for the raw tags.
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Josh
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November 7, 2012 at 9:10 pm
Nope. The shortcode is on the Registration page in the editor. Updating the plugin will not change that page.
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