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This issue has come up in the past (and we’ve always kind of been able to work around it), but since it happened again with two events this past weekend, I thought I’d see what it would take to get it fixed. Basically, we are having an issue with the exported Excel file when the Regional Manager downloads it themselves. Parts of some of the columns end up shifting into other columns. Interestingly, it only seems to happen with 6-7 columns that include information about the pricing. When we download the Excel file as an admin, everything is aligned correctly, this only happens when someone with the role or regional manager does the export. One area where it is crucial for the Regional Manager to have correct information is under the Price Option column. Notice the difference in the “Green Valley” race (attached) between the Regional Manager and Admin Exports under the “Price Option” column. This distinguishes which race (there were two options, 8K and 10 mile) that the registrant chose. So, the race director needed to know this so the person got the correct bib number (etc.) at the race. What do you think? Here are some examples of our exports from this last week: ** Removed ** |
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