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Refund via Stripe

Posted: March 28, 2020 at 1:52 pm


liatoss

March 28, 2020 at 1:52 pm

Dear team,
Cold you please clarify how to refund payment made by a client via Stripe integrated in EventEspresso?
Our event – Russian Ball on March 14th – was postponed due to COVID mesures. Some of clients requested to refund payment. So, 2020-03-02 11:50 pm we made first refund 100% from

Event Espresso – Transactions
“Apply refund”

In the “Event Espresso – Transactions” it is shown that the refund is made, but we checked Stripe – no refunded amout at all.

Could you please advise the correct procedure to be followed from Event Espresso Transactions?

Thank you in advance.
Best regards.
Vlad


Josh

  • Support Staff

March 28, 2020 at 1:57 pm

Hi Vlad,

The correct procedure is actually this: You log into your Stripe account and initiate refunds there.

The options to remove payments and/or add a refund in the Event Espresso > Transactions pages can be used to update information within your website for accounting purposes.


liatoss

March 30, 2020 at 2:10 pm

Ok. Thanks a lot!
Best regards.
Vlad


Josh

  • Support Staff

March 30, 2020 at 2:17 pm

You’re most welcome.

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