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liatoss
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March 28, 2020 at 1:52 pm
Dear team,
Cold you please clarify how to refund payment made by a client via Stripe integrated in EventEspresso?
Our event – Russian Ball on March 14th – was postponed due to COVID mesures. Some of clients requested to refund payment. So, 2020-03-02 11:50 pm we made first refund 100% from
Event Espresso – Transactions
“Apply refund”
In the “Event Espresso – Transactions” it is shown that the refund is made, but we checked Stripe – no refunded amout at all.
Could you please advise the correct procedure to be followed from Event Espresso Transactions?
Thank you in advance.
Best regards.
Vlad
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Josh
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March 28, 2020 at 1:57 pm
Hi Vlad,
The correct procedure is actually this: You log into your Stripe account and initiate refunds there.
The options to remove payments and/or add a refund in the Event Espresso > Transactions pages can be used to update information within your website for accounting purposes.
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liatoss
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March 30, 2020 at 2:10 pm
Ok. Thanks a lot!
Best regards.
Vlad
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Josh
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March 30, 2020 at 2:17 pm
You’re most welcome.
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