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socialsparkmedia
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January 18, 2019 at 2:21 pm
I refunded a transaction for someone who cancelled their registration, but the message on the screen completely confuses me. Why does it say “no payments have been applied to this transaction yet, Click “apply payment” below to make a payment”
screenshot: https://www.screencast.com/t/eYkBxNJfNy
Why does it say that? Did my refund go through?
Thanks,
Fran
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Josh
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January 18, 2019 at 2:56 pm
Hi Fran,
The wording could probably be improved there, but basically what’s happening there is you’ve removed all records of payment from that transaction. So that’s why it says “No payments have been applied”.
One thing you’ll need to know is no actual refund was processed there. You’ll need to initiate the refund from your Stripe account’s Dashboard. The refund feature in the EE admin is purely there for record keeping purposes.
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socialsparkmedia
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January 18, 2019 at 3:48 pm
Yes, very confusing wording.
OOOH, good to know! That would’ve been embarrassing!
Thanks Josh.
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