Support

Refund

Posted: August 27, 2018 at 8:51 pm


jvaguila

August 27, 2018 at 8:51 pm

Hi,

Can you check your refund form if its working? I’ve already sent two refund forms and I still haven’t received a reply yet. Kindly address this as soon as possible. Thanks!


Josh

  • Support Staff

August 28, 2018 at 7:13 am

Hi,

I’m sorry for the confusion. When you apply a refund in the Event Espresso admin, it’s only recording the refund for accounting purposes. It does not send a refund request to the payment gateway. You’ll still need to log into your merchant account and initiate a refund there.

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Status: closed

Updated by  Josh 9 months, 3 weeks ago ago

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