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Red outlined Errors

Posted: August 13, 2018 at 11:00 am


Ability 1st Utah

August 13, 2018 at 11:00 am

Running into this error occasionally since adding the promos addon:

Direct access to the registration checkout page is not allowed. 
InvalidCheckoutAccess - checkoutAccessIsInvalid - 63

Along with a few other random Red box popup errors.


Ability 1st Utah

August 13, 2018 at 11:07 am

Specifically looking at 3 events linked on this page: https://ability1stutah.org/run-walk-and-roll/

Click the register buttons on the right to start the process.


Josh

  • Support Staff

August 13, 2018 at 11:17 am

Hi,

We’ve received your request for priority support.

May I ask can you outline exactly how to get the “Direct access” error, or the 404, or the 500 errors in the admin so we can investigate further?

I’ve started a registration and logged into the site and I’ve yet to see any errors so far.


Josh

  • Support Staff

August 13, 2018 at 12:50 pm

Also, we were not able to connect with FTP using the credentials you sent, can you resend the form with the correct FTP information?


Ability 1st Utah

August 13, 2018 at 1:07 pm

I have sent an updated form with the correct FTP

1- Direct access Error – Occurs when clicking ‘register now’ on the individual event page https://ability1stutah.org/run-walk-and-roll/ > Click any register > Add an individual and click ‘register now’ —Currently happening maybe 1 out of 5 or so attempts

2 – 404 Error – any event espresso admin page such as : https://ability1stutah.org/wp-admin/admin.php?page=espresso_events – refreshing usually gets you through to the actual page —Currently happening maybe 1 out of 20 or so attempts

3 – Server 500 error – any stage of the registration process or any admin page editing events or settings. This was happening more often and has severely reduced its frequency since forcing https and minimizing any redirects that need to occur. — Currently pretty rare.


Josh

  • Support Staff

August 13, 2018 at 1:08 pm

Thanks for sending the correct information.

I’m still not certain how to replicate the errors you’ve reported. In case the 500 errors were related to out-of-memory errors, I’ve added
define('WP_MEMORY_LIMIT', '256M');
to the site’s wp-config.php file.

While editing the file, I found this:
define( 'EE_DROP_BAD_TABLES', TRUE );

which is something that in no circumstances should be left on a site, so I’ve removed that.


Josh

  • Support Staff

August 13, 2018 at 1:11 pm

It also may help to clear all your browser’s cookies for the https://ability1stutah.org/ site. The issues you’ve reported all sound like they’re related to a bad cookie.


Ability 1st Utah

August 13, 2018 at 1:32 pm

Ok Thanks Josh!

If I continue to run into these errors I’ll follow up with you on here.


Ability 1st Utah

August 23, 2018 at 10:41 am

Ok – So the errors have not gone away, it just is a frustratingly inconsistent problem. We’ve updated the plugin to 4.9.67.p. The 404 errors on admin pages are still frustrating – and they persist even after clearing cache and cookies then logging back in.

Also, I am unable to download any CSV reports. This is the message I get…

Generating file event-espresso-registrations-2018-08-22 14-01-15.csv…

5% (1/18)

The file will download automatically when done, and then you will be redirected.
Registrations report started successfully…
Not Found
An error occurred and the job has been stopped.


Josh

  • Support Staff

August 23, 2018 at 11:09 am

May I ask which admin pages return 404 errors?


Ability 1st Utah

August 24, 2018 at 2:12 pm

https://ability1stutah.org/wp-admin/edit.php?post_type=page
is one of the more common pages to 404

I just clicked through the eventespresso submenu and these ones 404’d
https://ability1stutah.org/wp-admin/admin.php?page=espresso_about
https://ability1stutah.org/wp-admin/admin.php?page=espresso_packages

refreshing the pages sometimes brings them back

I think this issue is at the heart of many of the other problems we are experiencing with the plugin (and I’m not 100% its not a conflict with another plugin) But when the system sends requests it seems to error on admin-ajax sometimes and that leads to the redbox errors – almost like 1 in 5 times its missing the boat and has to try again.


Josh

  • Support Staff

August 24, 2018 at 3:19 pm

The first link you listed isn’t an admin page that’s used by Event Espresso. If you temporarily deactivate Event Espresso does the 404 happen on the WordPress Pages admin page?


Ability 1st Utah

September 4, 2018 at 11:37 am

It does not appear to happen with eventespresso deactivated and it is still happening after I have disabled as many plugins as I can without breaking the theme
Currently running 7 plugins:
Event Espresso – Version 4.9.67.p
Multi Event Registration
Promotions (EE 4.9.10+)

Along with Gravity forms, Logo Carousel, Seamless Donations and Sendgrid – Non of which appear to be causing issues.

Additionally – sometimes when people register- the checkout page will display a previous payment being applied to the transaction and paypal will only charge them half of the cost.

Additionally – There are old Questions for events that have been put in the trash and removed from events that are still showing up in the [event list] on the email template


Josh

  • Support Staff

September 4, 2018 at 11:52 am

The 404 errors sound more like a server issue. Again, Event Espresso does not use the wp-admin/edit.php?post_type=page route. That’s the WordPress Page admin, not an Event Espresso admin page.

Additionally – sometimes when people register- the checkout page will display a previous payment being applied to the transaction and paypal will only charge them half of the cost.

I can look into this. Can you re-submit the support token form and include the Transaction ID of the transaction where this happened.

Additionally – There are old Questions for events that have been put in the trash and removed from events that are still showing up in the [event list] on the email template

We can also look into the questions issue if you can resend the access credentials.


Ability 1st Utah

September 5, 2018 at 3:22 pm

Here’s a screenshot of the screen where the previous payment is being applied:

https://imgur.com/a/IsL3bvf

It is not always the same transaction, but searching through the db’s no matter what transaction it is never actually exists. So if you search for a transaction at the date and time, you’ll see that there is no entry on the table. Unless, of course I’m searching on the wrong table.

I’ve also tried to search by the payment ID.

Payment (#2HR8973201078742J)


Josh

  • Support Staff

September 5, 2018 at 3:34 pm

It looks like there may be some line items that were from a year ago, where the esp_transactions table was reset, but the esp_line_items table was not. Either that or there’s a Price Modifier being applied to all registrations. If you can re-submit the support token form we can investigate further.


Josh

  • Support Staff

September 5, 2018 at 6:01 pm

In order to investigate further, we’d like to install a plugin that lets us search the WordPress database. Can you resend the support token form and complete the FTP access fields?


Josh

  • Support Staff

September 5, 2018 at 7:46 pm

Actually, here’s why you’re seeing payments from last year being applied to this year’s registrations:

https://slack-files.com/T02SY781D-FCMQY2SAY-246c094b27

The screenshot is from the esp_registration_payment table. It has payments recorded for registrations last year where the registration IDs go to 619. Your current registrations’ ID go only to 594. So apparently last year’s registrations were wiped from the esp_registration table, but the payments associated with those registrations were left to remain in the database.

So in order to avoid this from happening again next year, you can either not delete the registrations from the database, or delete the registrations & related payments & transactions so there’s nothing left from the prior year.

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Status: closed

Updated by  Josh 2 months, 1 week ago ago

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