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Recurring Regional Manager Exporting Issue

Posted: June 12, 2019 at 12:15 pm


Greg Dietrich

June 12, 2019 at 12:15 pm

See this thread for the first time this happened: https://eventespresso.com/topic/regional-manager-exporting-issues/

Summary: When an admin does an export, no issues. When a regional manager does an export the columns are off.

You can download an example of a report generated by both admin & regional manager at http://grcwk.co/c229b1.


Josh

  • Support Staff

June 12, 2019 at 12:20 pm

Hi Greg,

In that other topic I mentioned an email that Tony sent you. Did you get that email and apply the fix that was in the attached file?


Greg Dietrich

June 12, 2019 at 12:21 pm

Hey there…oh yes, that was long ago, like over two years ago…so all has been bliss for the last couple of years. Bliss has ended 🙁


Josh

  • Support Staff

June 12, 2019 at 12:50 pm

May I ask was the fix applied to the core plugin or was it added to the custom_functions.php file located in /wp-content/uploads/espresso/?

If the latter, can you check to see if there’s a custom_functions.php file in that location? It may have been removed.


Greg Dietrich

June 12, 2019 at 1:12 pm

Well I’m not exactly sure…this was two years ago 🙂 But I think it was added to the core because I’m not seeing it in the custom_functions.php file. Do you know if that was ever committed to core?

Here is the existing custom_functions.php file from the /wp-content/uploads/espresso/ folder though: http://grcwk.co/674bdd


Josh

  • Support Staff

June 12, 2019 at 1:41 pm

The fix wasn’t committed into EE3 core. I know that Tony said it would likely be added to an update release, but that hasn’t happened. So you could either need to reapply the fix to core, or add the code from the file into the custom_functions.php file.


Josh

  • Support Staff

June 12, 2019 at 1:42 pm

In case you need a copy of that function:

https://gist.github.com/joshfeck/b5b066ff19f29353fd837edf4765c062


Greg Dietrich

June 13, 2019 at 9:48 am

OK, reapplied the patch and we are back in action. Thanks.

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Status: closed

Updated by  Greg Dietrich 4 days, 7 hours ago ago

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