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Ronald Aoki
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November 30, 2015 at 11:19 pm
Happy Cyber Monday!
How do I rectify the Payment Status amount shown in the image below?
http://pasteboard.co/2xzy4Wmw.png
It should show:
Total Amount Owing: -$51.94
Total Amount Paid to Date: $520.00
One wrong edit of the ticket price or new payment amount and the Total Amount Paid to Date keeps going higher and higher. Need to rectify.
Please advise.
Thanks in advance.
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Tony
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December 1, 2015 at 5:27 am
Hi Ronald,
You need to apply a negative payment to bring the amount paid back to the correct amount – http://take.ms/Ypy0D
So in the ‘Enter New Payment Amount:’ field. Set it to ‘-53751.84’ and apply the payment.
That will bring the balance to 0.
Then if you wish to apply another payment you can do.
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Ronald Aoki
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December 1, 2015 at 4:56 pm
Thank you so much, Tony. You are a life saver.
I actually did that, but because the status was set to Overpaid, it would not zero out. The status must be on Completed in order for the program to accept the negative payment and zero out.
Thanks again, Team EE!
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Tony
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December 1, 2015 at 5:24 pm
The status should be automatically adjusted based on the payment amount/owed within the registration.
Its odd that you need to manually set the status to apply the payment.
I’m glad you’ve figured it out, if you have any further problems let me know.
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