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Receiving multiple confirmation emails

Posted: October 24, 2013 at 2:58 am


October 24, 2013 at 2:58 am


Under the general settings options I have created a custom email template and enabled ‘send payment confirmation emails’.

I receive this email find once paid but I am also receiving another automated email (below)


***This is an automated response – Do Not Reply***

Thank you fName lName for registering for EVENT NAME.

This event starts at 10:00 am on Sat, Oct 26th and runs until 10:45 am on Sat, Oct 26th.



Google Map: Map and Directions

We hope that you will find this event both informative and enjoyable. Should you have any questions, please contact

If you have not done so already, please submit your payment in the amount of £0.02.

Click here to review your payment information View Your Payment Details.

Edit Registration Details

Thank You.

// end /////////

Is it possible to deactivate or edit the email above and the customer to just receive the custom payment confirmation email? The payment gateway I am using is Paypal.



  • Support Staff

October 24, 2013 at 3:25 am

Hi Ricky,

That is the default registration email, those emails are always sent with no way to disable them currently.

Registration emails are always sent.
Payment Confirmation emails have the option to enable/disable.

You can edit this email site-wide in Event Espresso -> General Settings. Under ‘Default Registration Confirmation Email’.

Or you can edit it on a per event basis from within the individual event.


October 24, 2013 at 3:42 am


Thank you for getting back to me.

I have decided to deactivate the payment email and edit the registration email with the required details.



  • Support Staff

October 24, 2013 at 3:50 am

No Problem

Any other questions just let us know.

The support post ‘Receiving multiple confirmation emails’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Tony 5 years, 11 months ago ago

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