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Receiving error code 253

Posted: May 15, 2019 at 6:27 pm


chris.sabido@gmail.com

May 15, 2019 at 6:27 pm

Hi there,

We’re experiencing an error code (253) at the credit card confirmation of payment, any insight on what would be the cause of that? I searched and couldn’t find anything about it. Would that be an error code due to the event espresso plug-in or the payment processor? I’m happy to send along any additional information needed to help get to the bottom!

Thanks in advance!


Tony

  • Support Staff

May 16, 2019 at 4:23 am

Hi there,

‘Error 253’ is not an error I recognise so its unlikely to be from Event Espresso and most probably from your payment provider.

EE generates logs when you make a payment so there may be more details in those, if you go to Event Espresso -> Payment methods -> logs.

Each time you attempt to make a payment in creates log entries (depending on the payment method there can be multiple logs for a single payment).

First open up a transaction by clicking on one of the TXN ID’s links on the right, in the ‘gateway response’ field, does it show any more details of this error there?

The support post ‘Receiving error code 253’ is closed to new replies.

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Status: closed

Updated by  Tony 3 months, 1 week ago ago

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