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Chuah
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August 9, 2016 at 2:58 am
Hi Support,
Please assist check this problem
The email detail we received from email with same registration code, but different name display from system backend, the registrant name all same in system backend, but detail in email is different (the registrant name different).
Please assist check.
Here is some img
http://www.justonlineregistration.com/wp-content/uploads/2016/08/q1.png
(this is backend system, which display all same registrant name but is different people detail)
http://www.justonlineregistration.com/wp-content/uploads/2016/08/q2.png
http://www.justonlineregistration.com/wp-content/uploads/2016/08/q3.png
http://www.justonlineregistration.com/wp-content/uploads/2016/08/q4.png
(this is email recieved about 3 people register follow with their registration code, but their name didn’t show in backend system, only display 1 of the registrant name)
Thank
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Josh
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August 9, 2016 at 7:33 am
Hi there,
It looks like you have the Contact Information Sync feature enabled. You can disable this by going to Event Espresso > Registration Form > User Integration Settings, then you set Always sync contact information with WP user profile? to No.
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Chuah
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August 9, 2016 at 8:36 am
Hi,
Is it we able edit the registrant name from backend follow the email info that we received? Will affect the primary registrant user detail?
Thank
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Josh
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August 9, 2016 at 8:44 am
I’m not sure what you mean. Can you explain a bit further, or maybe you can try editing a test registration to see what whether it will have the affect you’re wondering about.
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Chuah
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August 10, 2016 at 11:10 pm
Hi Support,
Is it system report function able filter 1st then only export it?
Means I only need generate ‘Approved’ status only in report CSV file.
Thank
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Josh
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August 11, 2016 at 11:43 am
That’s a feature that we’re planning on adding in the future.
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