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Receipts and mailchimp info not being sent

Posted: June 13, 2016 at 10:23 am


KIROS -Penny

June 13, 2016 at 10:23 am

Hi there! We are having trouble with our email notifications not being sent. The receipt for user payments is not going to the admin email. Also when users register our mailchimp list is not being updated with that info. Any idea what could be going on? We have tried smtp email, and done email tests. Everything seems to be working except for Event Espresso mail. Thank you!


Lorenzo Orlando Caum

  • Support Staff

June 13, 2016 at 10:59 am

Hello,

If the SMTP plugin uses a personal email account, then I would go with a free transactional email service instead:

https://gist.github.com/lorenzocaum/4677f472b012a5a88630

The MailChimp add-on by default requires a registrant/attendee to click a link in an email to complete the opt-in process. What is the current opt-in settings in WP-admin –> Event Espresso –> MailChimp?


Lorenzo


KIROS -Penny

June 15, 2016 at 8:42 am

Hi there! So if I understand right. The user needs to click an option in an email to be added to the lists? If so that’s fine just want to clarify.

We don’t really want to switch the way we do email because everything else seems to be working fine. Is this a common problem with EE not sending out emails correctly, and if so is there another solution besides changing our whole email paradigm?


Lorenzo Orlando Caum

  • Support Staff

June 15, 2016 at 1:06 pm

Hello,

Yes, by default a registrant/attendee would need to click that opt-in link to confirm they would like to be added.

We do see some sporadic email issues being reported from time to time such as emails arriving in the spam folder or the styling being changed by the local email server and in both cases a free transactional email service has helped resolve the issue.

If you are interesting in learning how Event Espresso handles emails, then take a look at the beginning of this page:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

Here is a step by step guide for Sendgrid:

https://gist.github.com/lorenzocaum/4677f472b012a5a88630


Lorenzo

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Updated by  Lorenzo Orlando Caum 3 years, 4 months ago ago

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