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snecyouth
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April 6, 2017 at 3:07 pm
I thought I sent this already but I do not see it in my list of started topics.
I assumed it would be basic for a registrant’s receipt to list the attendees that they just registered. But this is not the case.
Also when I pull a CSV report for that registrant it also does not list the attendees just the primary registrant’s name for all, even if the primary registrant did not choose that option when registering.
Is there a simple fix? I’m not a developer, I don’t speak html. But I will have real problems with my registrants if I can’t fix it. Expecting close to 1000 attendees and I need a quick way to see names in order to resolve any possible issues and primary registrants need to keep track of who they registered and who they didn’t. PLEASE HELP!
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Josh
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April 6, 2017 at 3:34 pm
Hi there,
I can see that on the registration form on your site it’s not asking information for additional attendees from the Personal information question group. So that’s why you’re not seeing the information in the receipt or in the CSV. The primary attendee First and Last name will be used for all registrations in the group since those Personal Information group system question fields are not asked for additional attendees.
However, if you look at the columns over to the far right side of the registrations CSV report, then you’ll see the First Name and Last Name columns which will have the additional attendee names listed.
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snecyouth
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April 10, 2017 at 10:38 am
Ok I see what you mean about the Personal information question group. I didn’t add it because I do not need all the information for the other attendees as I do for the Primary Registrant.
If I change the questions needed in that group, won’t it affect any event or registrant that has that question group included?
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Josh
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April 10, 2017 at 2:42 pm
Hi there,
There could be an effect, but you can avoid any unintended effects by re-assigning the questions to a new question group, then assign the new question group to the events.
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snecyouth
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April 10, 2017 at 3:48 pm
That is what I thought I did. I created question groups for the different events for the additional participants or whatever they are called. Did I do it wrong? Is their a link to show how to do that correctly so that it can show on receipt?
Also will it affect previous registrants info if a change it now?
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Josh
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April 10, 2017 at 4:29 pm
Hi there,
In this case, there really isn’t a “right” or “wrong”, or “correct” or “incorrect” way to add questions. You add questions to the form in a way so you can get the data later. It seems that you can get the data, but you’re having some difficulty finding it. If you look at the CSV report’s columns over to the far right side do you see the First Name and Last Name columns which will have the additional attendee names listed?
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snecyouth
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April 11, 2017 at 7:49 am
Yes, I see the additional names on the CSV report. However, I would need the Primary registrants email confirmation to have a list of names of the additional attendees as well. Most of them do their registrations in waves in order to keep up with discount deadlines and such, especially when they have large groups.
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Josh
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April 11, 2017 at 9:23 am
You can add those names to the email confirmation by adding the [QUESTION_LIST]
shortcode to the
[ATTENDEE_LIST] * section.
Then if it’s not already in there, you can copy the following into the
[QUESTION_LIST] *: section:
<li>[QUESTION]: [ANSWER]</li>
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