Support

Home Forums Event Espresso Premium Receipt PDF Download Not Working

Receipt PDF Download Not Working

Posted: February 11, 2024 at 12:10 pm


rreyna

February 11, 2024 at 12:10 pm

Hello, I am having issues with PDF downloads of the transaction receipts. I do not have the same issue with the invoices, as they download like normal. It is only when I open the receipt directly or by clicking the ‘Switch to Receipt’ button from the invoice page.

I have seen similar threads in the forum, but none with this specific issue.

Any help is greatly appreciated.


rreyna

February 11, 2024 at 12:24 pm

Forgot to add, the error being given is the following:

“There has been a critical error on this website.

Learn more about troubleshooting WordPress.”

This does not happen with invoices, only receipts.


Rio

  • Support Staff

February 11, 2024 at 4:59 pm

Can you send me the URL where i can see that. Do you have test invoice/receipts link?

Have you tried troubleshooting? Check this article here.
https://eventespresso.com/wiki/troubleshooting-checklist/
You can send us the log you have too. In order to generate the log, you have to Enable the debug mode then go to that invoice and click receipt button.

we can also check if there’s some plugin/theme conflict, You can use https://wordpress.org/plugins/health-check/ or any similar plugin.

You can do the above using Troubleshooting mode:

Tools -> Site Health -> Troubleshooting -> Enabled Troubleshooting mode.

That will disable all plugins and switch to a default theme and then allow you to enable specific plugins troubleshooting mode. Once disabled you will revert back to the current state.

thanks


rreyna

February 12, 2024 at 3:52 pm

This reply has been marked as private.


rreyna

February 12, 2024 at 4:07 pm

The site URL is https://r2meng.com/

For the receipt link, I am accessing that from the dashboard, so you would have to be logged in to see it.


Rio

  • Support Staff

February 12, 2024 at 4:23 pm

Did you modify your receipt Code or did create custom receipt? We can check if there’s missing element, you can paste your code to pasteBin or GitHub Gist, then link here.
https://monosnap.com/file/HrbOeGkewz9BnmJSi5MHQqIndEp62p

Here’s the thread
https://eventespresso.com/topic/pdf-download-not-working/

thanks


rreyna

February 12, 2024 at 4:52 pm

No, the receipt code has not been modified. I can’t find the section in the settings that your screenshot shows. Can you please specify exactly where that is located?

Thank you!


Rio

  • Support Staff

February 12, 2024 at 5:43 pm

If it is not modified, can you go to one of your event, then click the global
https://monosnap.com/file/HrbOeGkewz9BnmJSi5MHQqIndEp62p

then you will be able to see the reset template. After that, check if the receipt is working fine.

if not, can you send your log-in to us?
https://eventespresso.com/send-login-details/

thanks


rreyna

February 13, 2024 at 8:05 am

I have submitted the login info via the form.


Tony

  • Support Staff

February 13, 2024 at 9:02 am

Hi there,

Is there a specific transaction this is happening on?

I’ve opened multiple random receipts from the transactions page and not had a fatal on any so far.


rreyna

February 13, 2024 at 9:07 am

Thank you, Tony. This is an interesting development. I just tried again and it is working on my end as well.


Rio

  • Support Staff

February 13, 2024 at 1:50 pm

Good to hear everything is fine now. Did you made any changes that you think solved the problem?

anyways, If you need anything, feel free to reach us again.

thanks

You must be logged in to reply to this support post. Sign In or Register for an Account

Event Espresso