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Receipt icon issue

Posted: October 23, 2020 at 3:04 pm


October 23, 2020 at 3:04 pm

We are using eventespresso and memberpress. In the logged-in menu we have a link to view My Events.
Below the event listings are the various icons available. One is the receipt icon.
But the receipt icon isn’t showing to the right of the event which would enable a user toclick and view/print the receipt. Many of the attendees on this website are government employees and they have to have a proper receipt when they submit expenses. I don’t know if there is a setting I missed or why it isn’t showing. I can provide login information if that helps.



  • Support Staff

October 26, 2020 at 7:30 am

Hi Bob,

There’s a lot of possible reasons for this so I think the best way to troubleshoot is for me to take a look at the page in question.

If you can send temp login details using this form:

I’ll take a look.

Please also include some directions on where I need to go on your site to view this.


  • Support Staff

October 28, 2020 at 10:33 am

Hi Bob,

It looks like the receipt message type has been disabled on your site, was that intentional?

As the receipt message type is not active the My Events section will not show it in the list of available actions.

If you go to Event Espresso -> messages -> Settings -> HTML

You’ll see the ‘Receipt’ template in the ‘Inactive Message Types’ section, drag that over to the left where the ‘Invoice’ message type is and it will be marked active, the receipt should then show on the My Events section if you refresh the page.

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