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ReCaptcha Issues on iPad and FireFox

Posted: June 26, 2013 at 7:43 am


June 26, 2013 at 7:43 am


I have had a complaint from a user that they are unable to get past the recaptcha when registering from an iPad.  I also noticed that the recaptcha field is not even showing up at all in Firefox, but seems to be working well in IE, Chrome and Opera.

Any Suggestions?


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  • Support Staff

June 26, 2013 at 7:57 am

Hi Mdowdall,

I checked on the iPad and Firefox and ReCaptcha is working when I tested it on your site.

One thing to remember about reCaptcha: It will not appear if you are logged into your site. Logged in users are verified, so ReCaptcha is not needed.


June 26, 2013 at 8:02 am

Thanks for the quick response.
That makes sense for FireFox….seems obvious now!
As for the iPad issue, I will just assume that the lady needs her reading glasses on and write it off as a user error, but will keep you posted if there are any additional complaints.
Thanks again,

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