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hvacrcomfortpro
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January 27, 2022 at 4:44 pm
I am having a problem getting reCaptcha to work on the site at hvacrcomfortpro.com. I have reviewed the info here and here, as well as multiple other forum posts, all to no avail. When I test the registration form and attempt to advance to the payment step, I receive the error: “We’re sorry but an attempt to verify the form’s reCAPTCHA has failed. Missing “g-recaptcha-response”. Please try again.” Any ideas what I can try to get this working?
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Tony
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January 28, 2022 at 4:07 am
Hi there,
It looks like the site currently have reCaptcha disabled, can you re-enable it so I can take a look?
Right now I’m guessing you are using the Checkbox reCpatcha?
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hvacrcomfortpro
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January 28, 2022 at 10:27 am
Yes, we had to disable it because people could not register for the events. We have the settings at Google as v2, Invisible. Settings in EE were:
Use reCAPTCHA: Yes
(Entered Site Key and Secret Key from Google)
Invisible reCAPTCHA Protection: Registration Form
reCAPTCHA Appearance Theme: Invisible
Invisible reCAPTCHA Badge Position: Bottom Right (but we also tried Inline)
Type: Image
Language: English (US)
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hvacrcomfortpro
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January 28, 2022 at 10:36 am
Oh, we’ve also tried it with all plugins turned off (except Event Espresso + add-ons, of course) and it still didn’t work. We’re happy to make you a temporary user account so you can go in and troubleshoot, if you do that sort of thing. We just don’t want the registrations essentially non-functional for hours at a time between support messages…
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Tony
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January 28, 2022 at 5:06 pm
We have the settings at Google as v2, Invisible.
Hmm, strange. I’ve seen that error with the checkbox reCaptcha but not the invisible unless I’m mistaken.
We’re happy to make you a temporary user account so you can go in and troubleshoot, if you do that sort of thing.
Sure, if you can send temp login details using this form:
https://eventespresso.com/send-login-details/
I’ll log in, enable the ReCaptcha and run a few test registrations then disable it again.
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hvacrcomfortpro
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January 28, 2022 at 6:56 pm
We have submitted the login form as requested.
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hvacrcomfortpro
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February 4, 2022 at 9:40 am
Hello?? Any movement on this???
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