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zcsiteadmin
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March 28, 2023 at 7:29 am
Hello,
For the past two days, I’ve received reports from event owners that nearly half of their registrations suddenly show as canceled. There are no corresponding messages to those registrants about the registration being canceled. When reaching out to them, those people did not cancel themselves. Is there some sort of access log to figure out what’s happening? Outside of a bad actor, what could be changing people’s registration status?
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Garth
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March 28, 2023 at 9:26 am
Hi there,
Event Espresso does not provide a way for attendees to cancel registrations themselves, and any registrations that are canceled has to be done manually either one-by-one or in bulk from the Registrations list table.
If these are paid events, I’d look at the transaction date and time in the Transaction > Payment Details to see when they payment happened. If the payment was successful and then the Registration is canceled, that’d make me wonder why the Registration is Canceled.
Does someone on your team regularly cancel registrations?
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zcsiteadmin
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March 28, 2023 at 1:34 pm
Hi,
Our events are all free. And we manually approve most event registrations. Some auto approve. I see messages related to all of these people having their registrations approved, and the event owners concur. However, a day or two later when they go check registrations, there are a number of them that show canceled and those particular event owners didn’t do it. They started reaching out to me wondering what the deal was.
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Garth
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March 28, 2023 at 1:35 pm
When was the last time this happened? Who has access to edit all the registrations for all events?
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zcsiteadmin
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March 28, 2023 at 3:09 pm
So, the plot thickens. There are probably about 10 with access to all. One person said they just saw what happened. They chose some attendees, chose “Approve and Notify” and then the people turned into “Canceled”.
I’ll have him send me a screen shot next time it happens. He chose them again and did “Approve and Notify” and they showed as approved.
In the messages log, I see that one of the affected registrants was sent “Registration Approved” messages twice and never a “Registration Canceled” message. But, their registration status showed “Canceled” after the first approval.
I have had 3 people report mysterious cancellations for 4 events so far.
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Garth
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March 28, 2023 at 3:42 pm
What is the status of the attendee after they register, if not already approved, since it’s free?
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zcsiteadmin
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March 29, 2023 at 11:47 am
The default status is Not Approved/Pending Approval (we changed the words)
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Garth
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April 11, 2023 at 3:05 pm
Has this happened again yet?
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