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Hi, I’m running EE 3.1.34.1 and most recent versions of MER, RE and Ticketing. We are experiencing a serious issue with sub-total instead of total being sent to the Quickpay payment gateway at http://www.esrum.dk/arrangementsoversigt/ The issue only occurs for events where the setting: ‘Additional Attendee Registration info?’ is set to ‘No Info Required’ Invoice and tickets work flawlessly adding up the correct amounts. But something weird is going on when adding up the amount and passing it to the gateaway; it adds ticket prices with additional attendee info added correctly but only adds tickets without add. attendee info once – even though several tickets have been ordered. Quick-fix has been requiring registration information from all (as opposed to not requiring additional information as described). Apart from the fact that a number of payments have been made with incorrect total amounts we are not happy with the fact that tickets are generated on an individual basis. I have renamed and disabled customized templates to test on default templates – the issue persists. I have reactivated the custom templates as it is a production site. Any ideas how to fix this issue will be greatly appreciated. (btw this seems to be related with the issues previously described here: https://eventespresso.com/topic/multi-event-registration-total-inccorect/ and an earlier post of mine here: https://eventespresso.com/topic/payment-overview-swapped-total-and-sub-total/ – but with a twist as this issue was marked as fixed in the changelog for version 3.1.34) Thanks
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The support post ‘Quickpay picks up sub-total instead of total using multi registration’ is closed to new replies.
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