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scottpeck
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July 31, 2024 at 4:01 pm
Hello, we are using the EE plugin QuickBooks Payment Gateway to integrate our QuickBooks account with our EE4.10 and WordPress 5.0.21 website. We have followed your step by step program on your website but we keep having the same “QuickBooks Card Authorization/Capture Error” after a card’s information is put in. We tried to reference other past forum posts, but none came up with a solution to fix our problem. Is there any way you could help us to address this?
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Rio
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July 31, 2024 at 5:36 pm
Do you have the log?
https://eventespresso.com/wiki/troubleshooting-checklist/
Did you connect to Quickbooks with Debug mode enabled? The first thing I would try is to discount from Quickbooks to clear your current access_token, make sure Debug Mode is disabled (set the dropdown and save the settings to be sure) then reconnect to Quickbooks again.
Thanks
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scottpeck
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August 2, 2024 at 12:48 pm
We first uploaded with debug mode enabled and then redid it with debug disables but it still did not process the card.
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Sam
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August 2, 2024 at 1:49 pm
Hi Paul,
Do you see any error in the debug log?
Please enable the debug log https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug
Let us know if there is any particular error there.
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