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elabo
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February 19, 2018 at 9:45 am
Hi,
I need help. i can’t manualy generate messages in queue.
Incoming data for the Gateways data handler must have an EE_Transaction object as the value for the first array index. EE_Messages_Gateways_incoming_data - __construct - 51
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Josh
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February 19, 2018 at 10:11 am
Hi there,
We’ve received your request for priority support. It appears there are some broken relationships between the data in the transactions and registrations database tables. May I ask have any of the databases had some of their rows deleted? Also, do you have any backups of the database?
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elabo
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February 19, 2018 at 3:42 pm
Yes i have backups.
wich tables ?
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Josh
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February 19, 2018 at 3:43 pm
We’re actually more interested in having a look at the site’s PHP error logs, can you send those in a reply to the email we sent you?
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elabo
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February 19, 2018 at 4:06 pm
done, but :
You have tried to reply to an unmonitored email address….
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Josh
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February 19, 2018 at 4:09 pm
May I ask why’d you give us an unmonitored email address?
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elabo
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February 19, 2018 at 4:09 pm
sry i don’t saw the good mail
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elabo
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February 19, 2018 at 4:10 pm
log sent
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elabo
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February 19, 2018 at 4:10 pm
i’m on slack if you want
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elabo
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February 19, 2018 at 4:35 pm
for information, direct link to an event go to 502.
https://www.enjoyfamily.fr/salons/salon-de-paris/
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Josh
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February 19, 2018 at 5:08 pm
Thanks for sending the error log. One of the developers will review the logs to see if there are any clues why those messages got stuck in the Generating Queue.
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elabo
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February 20, 2018 at 5:45 am
Good morning,
I hope you will have a solution for me because this bug is very critical for my client.
Is the 502 error associated ?
(if you go directly to an event page, without surfing in any other page or login)
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Josh
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February 20, 2018 at 10:02 am
The 502 error may be related to the caching plugin. Do you get the 502 error when you’re logged into the website?
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elabo
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February 20, 2018 at 10:21 am
I desactivate the cache plugin. page always in 502. If i’m logged, there is no 502.
When you are not logged, if you go to homepage and then in event page, no 502.
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Josh
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February 20, 2018 at 10:42 am
Do you have any custom code for the single event page that does anything like is_user_logged_in() or current_user_can() checks?
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elabo
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February 20, 2018 at 11:57 am
Error 502 is my bad. I found the issue. You are correct a custom function for ads.
Let’s focus on queued for generating now. Sorry.
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Josh
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February 20, 2018 at 11:58 am
Would it be OK if we set the messages system back to Send on Separate request and added some error logging?
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elabo
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February 20, 2018 at 12:55 pm
Yes, you can. now here (in France) it’s 09:00 pm
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Josh
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February 21, 2018 at 10:03 am
Hi Eddy,
The messages are sending as expected now, even with Messages set to send on a separate request. The developer of the messages system realized that if the transients were deleted where they’re associated with the generation of messages, then they could get stuck in Queued for Generating. The next version (and the copy of Event Espresso on your site) includes a change to no longer use transients.
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elabo
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February 22, 2018 at 2:19 am
Hi Josh,
Thank-you !
To understand, do you think that the removal of transients come for example from the cache plugin?
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Josh
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February 22, 2018 at 6:29 am
Yes.
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