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questions not recording answers

Posted: June 28, 2012 at 1:57 pm


rlacey

June 28, 2012 at 1:57 pm

We have been collecting registrations for our event.

Our event has each attendee select 4 event they want to participate in.

The first registrant is a parent or guardian, they then click add attendee and then enter their child’s info and selections.

we had it setup with multiple choices “check boxes” but it would only record 1 out of the 4 choices

So now we changed it to a separate questions “radio button”

Choice 1
Choice 2
choice 3
choice 4

however when they add multiple attendees “say they have three children it does not record the data and it changes the data for each registrant when you make a change to another.

I then tried to use separate questions as check boxes all this did was keep the first record then each attendee all checkboxes were selected and you had to uncheck each checkbox and leave the desired one checked. This obviously is not going to work.

So currently i set it to separate questions all drop downs im still testing

What would cause this?


Josh

  • Support Staff

June 28, 2012 at 2:01 pm

It sounds like you might have an older version of Event Espresso. I’d recommend updating to the latest version. This can be downloaded from the downloads section of your account page.

Here are instructions on how to update Event Espresso: http://eventespresso.com/wiki/updating-event-espresso/

After updating to 3.1.24.P, future updates will be updated via a plugin updater.


rlacey

June 28, 2012 at 2:14 pm

I just upgraded it but now add attendees isnt working


rlacey

June 28, 2012 at 2:28 pm

what would cause the add more attendees to stop working. I tried in I.E I use chrome normally same results in both


Chris Reynolds

  • Support Staff

June 28, 2012 at 2:29 pm

I just upgraded it but now add attendees isnt working

Does your event have “Allow group registration” set to yes with a number of additional attendees set to a value greater than 0?


rlacey

June 28, 2012 at 2:33 pm

It does I disabled it and then reactivated it. Its set to yes and 30 I changed it from 25


rlacey

June 28, 2012 at 2:37 pm

ptlb.org does it happen to you?


Chris Reynolds

  • Support Staff

June 28, 2012 at 2:40 pm

It looks like your footer.php is missing the wp_footer() function. You must’ve been on a very old version of Event Espresso because the scripts that handle that have been in the footer for quite some time.

http://codex.wordpress.org/Function_Reference/wp_footer


rlacey

June 28, 2012 at 2:49 pm

added it to the footer for the theme but it doesnt seem to make a difference


rlacey

June 28, 2012 at 2:51 pm

Actually i added it but then noticed it is there just up a bit

  • This reply was modified 8 years, 5 months ago by  rlacey.
  • This reply was modified 8 years, 5 months ago by  rlacey.
  • This reply was modified 8 years, 5 months ago by  rlacey.
  • This reply was modified 8 years, 5 months ago by  rlacey.


Josh

  • Support Staff

June 28, 2012 at 2:59 pm

Make sure your theme is loading up jQuery version 1.7 or higher.

Some themes load up their own copy or load it from Google’s CDN. The newer versions of Event Espresso depend on jQuery being up to the version that WordPress has.

You could also try wrapping the [ESPRESSO_EVENTS] shortcode with [raw] tags:
[raw][ESPRESSO_EVENTS][/raw]


Chris Reynolds

  • Support Staff

June 28, 2012 at 3:04 pm

The issue is coming from this javascript error on the page:

Uncaught SyntaxError: Unexpected identifier /event-registration/?ee=3:272

I’m just not sure why you’re getting that error now. You can try creating a new event to see if it has something to do with this being an old event from a previous version. Failing that, you can try disabling your other plugins (particularly the ones that use jQuery on the front end, but if you don’t know that, just go down the list) and see if you can figure out if one of them is causing a conflict.


rlacey

June 28, 2012 at 3:10 pm

Tried both still no go.

OH this is so not good in the middle of my registration period 🙁


rlacey

June 28, 2012 at 3:18 pm

Okay set it up it worked until i set the additional attendees info to the question set i have setup


rlacey

June 28, 2012 at 3:20 pm

I created a new question group still not working


Chris Reynolds

  • Support Staff

June 28, 2012 at 3:23 pm

Okay set it up it worked until i set the additional attendees info to the question set i have setup

Then it has to be something with one of your questions. Try removing one question at a time from the question group to see if you can narrow down which one is the culprit.


rlacey

June 28, 2012 at 3:30 pm

I disabled all plugins one by one and still not working. As soon as i deselect the specific questions group for additional attndees it allows the link to work but without the questions


Josh

  • Support Staff

June 28, 2012 at 3:34 pm

We did some recent work to escape the ‘ (single quote) that some use as an apostrophe in the questions. We may have missed the question groups.

It looks like there is some text in the question *group* description that is throwing a JavaScript error.

Where it says: “Enter the information for the child attending and participating in the Jake’s Day event” replace the single quote with an html entity as featured here: http://rsquo.net/

  • This reply was modified 8 years, 5 months ago by  Josh. Reason: code formatting
  • This reply was modified 8 years, 5 months ago by  Josh. Reason: code formatting


Chris Reynolds

  • Support Staff

June 28, 2012 at 3:40 pm

’


rlacey

June 28, 2012 at 3:44 pm

Yay!!! Its was 2 questions a radio button question and a text field question…

Why would the question have caused that to happen


Josh

  • Support Staff

June 28, 2012 at 3:48 pm

We added escaping to these inputs so it should work in the current version. We’ll need to look into this again.

What was happening is the ‘ gets interpreted in JavaScript, and since it didn’t belong, the script stopped running right there.


Chris Reynolds

  • Support Staff

June 28, 2012 at 3:49 pm

See Josh’s post and replace any single quotes ( ‘ ) with ’

  • This reply was modified 8 years, 5 months ago by  Chris Reynolds. Reason: forgot to close anchor tag


rlacey

June 28, 2012 at 4:06 pm

You guys are fantastic… Thanks for all of the help.

I just noticed in my new account interface thee module I purchased multiple event registration isn’t showing…..Just an FYI


Josh

  • Support Staff

June 28, 2012 at 4:40 pm

I recommend for anyone missing add-ons to fill out an update request form: http://eventespresso.com/contact/update-request/

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