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Questions and question group disappeared after update!

Posted: July 20, 2012 at 11:45 am


Ted Karlsalr

July 20, 2012 at 11:45 am

I updated to new version and the questions and qoustion groups that I created are disappeared! I wanted to modify one of my question group and noticed that all of them are gone! Please help


Seth Shoultes

  • Support Staff

July 20, 2012 at 11:52 am

I just tested this on our sandbox site and nothing like this happened.

Are you running the Roles and Permissions addon? Are you logged in as a different user?


Ted Karlsalr

July 20, 2012 at 11:55 am

I am not using Roles and Permission and am logged in as admin. There is only one admin


Ted Karlsalr

July 20, 2012 at 11:57 am

I deactivated the R and P and questions are back!! when reactivate the R and P the questions disappeared again!!


Seth Shoultes

  • Support Staff

July 20, 2012 at 11:58 am

Nothing was updated in the questions that would cause you to lose them. Do you want to try reverting to the last version?


Seth Shoultes

  • Support Staff

July 20, 2012 at 12:01 pm

I deactivated the R and P and questions are back!! when reactivate the R and P the questions disappeared again!!

That is strange. It could be that those questions were assigned the wrong user id. Do you see a link that says “All Groups” or “All Questions” when the R&P addon is activated?
http://www.screencast.com/t/gFeDmAdShe


Ted Karlsalr

July 20, 2012 at 12:06 pm

Thank you for some reasons it was set to my group when I clicked to all group everything went back to normal. Thank you again


Ted Karlsalr

July 20, 2012 at 12:08 pm

How can I make to stay at “all group” as default? each time I have to select the “all group”! Is it possible to set “all group” as default?


Josh

  • Support Staff

July 20, 2012 at 4:39 pm

If all the groups are created by the admin, then the admin will have access to all groups.


Ted Karlsalr

July 20, 2012 at 4:44 pm

when I activate the R and P plug in everything disappears and and I have to deactivate the R and P to see the questions


Josh

  • Support Staff

July 20, 2012 at 5:12 pm

With the R & P add-on deactivated, re-save the questions+groups as the admin.


Ted Karlsalr

July 20, 2012 at 5:16 pm

How can Ire-save them


Ted Karlsalr

July 20, 2012 at 5:25 pm

I meant how can I re-save them? there is no option


Chris Reynolds

  • Support Staff

July 21, 2012 at 1:43 pm

I meant how can I re-save them? there is no option

Go to Questions/Question Groups, click the Question/Question Group you need to re-save to go into the Edit screen. Make no changes, just click Save.


Ted Karlsalr

July 21, 2012 at 2:03 pm

I don’t have a Save option! I just have the update option. I updated all questions and group questions and after activating the R & P all the questions disappeared again. And still I have problem for Update notification!!!:(


Chris Reynolds

  • Support Staff

July 21, 2012 at 4:18 pm

This was actually related to a server move as opposed to being specifically related to the EE update. The full thread is over here. After migrating servers, the questions and question groups became unassigned with the admin user. The data that was moved over had all the questions/question groups assigned to WordPress user ID 1 when the actual user ID for the admin user was 2.

If this ever comes up again (for you or anyone else), the two tables I edited to resolve this issue were _events_qst_group and _events_question and changed the wp_user value from what it was before (1) to the actual user ID (in this case 2) — this was easy to figure out since the wp_users table only had 1 user 🙂

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Status: closed

Updated by  Chris Reynolds 8 years, 4 months ago ago

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