Posted: August 9, 2018 at 6:15 am
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Background information: Event Settings: In the registration checkout form, we apply similar script on the page to hide the form of free voucher and copy the data from the ticket form to the voucher form. It works so far. Since we want only primary registrants to answer questions of a question group. We have applied below question setting for both ticket and voucher events: Primary registrant: Personal + question group A + opt-in Issue: Can you please check why it happens? We can provide login to the platform for checking if needed. Please we need it to be fixed asap. Thank you. |
This sounds like a feature of MER where it only considers the first event added to the cart as the primary registrant. So if they add the gift voucher to the cart first, then your customizations are likely what are making things disappear. |
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Thanks. That explains why it sometimes shows but sometimes not. Is there any setting that we can control the ticket event is the first item to show in code level so it will be the first item to add to the cart? Or any other workaround suggestion? |
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FYI, we use below shortcode for ticket selector currently:
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You could try requiring question group A for the voucher “event” too. |
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