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Question group disappear

Posted: August 9, 2018 at 6:15 am


August 9, 2018 at 6:15 am

Background information:
Event Espresso v4.9.65.p
Multi Event Registration v2.0.14.p
PayPal Express Checkout with Smart Buttons v1.0.0.p
Ticketing (EE 4+) v1.0.7.p

Event Settings:
We created two events, one is for selling ticket and one is for free gift voucher. When people buys one ticket, they can have one free voucher automatically. Therefore, we use multi event registration plugin but use css and javascript/JQuery on the page to hide the gift voucher event and copy the number of tickets in ticket selector to the number of free voucher.

In the registration checkout form, we apply similar script on the page to hide the form of free voucher and copy the data from the ticket form to the voucher form. It works so far.

Since we want only primary registrants to answer questions of a question group. We have applied below question setting for both ticket and voucher events:

Primary registrant: Personal + question group A + opt-in
Additional registrant: Personal + opt-in

Question group A disappears from the registration form from both primary registrant and additional registrants. It may re-appear sometimes if we save the event / question group again but it not always happens.

Can you please check why it happens? We can provide login to the platform for checking if needed. Please we need it to be fixed asap.

Thank you.


  • Support Staff

August 9, 2018 at 8:11 am

This sounds like a feature of MER where it only considers the first event added to the cart as the primary registrant. So if they add the gift voucher to the cart first, then your customizations are likely what are making things disappear.


August 9, 2018 at 8:38 pm

Thanks. That explains why it sometimes shows but sometimes not. Is there any setting that we can control the ticket event is the first item to show in code level so it will be the first item to add to the cart? Or any other workaround suggestion?


August 9, 2018 at 11:57 pm

FYI, we use below shortcode for ticket selector currently:

[ESPRESSO_EVENTS order_by=id sort=ASC]


  • Support Staff

August 10, 2018 at 7:04 am

You could try requiring question group A for the voucher “event” too.

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Updated by  Josh 1 year, 11 months ago ago

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