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JonathAN GRECH
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May 22, 2013 at 3:40 pm
I have tested the email by choosing a child ticket which is free and the email was received, other short codes were correct, only the qr code and the ticket weren’t. I followed the instructions step by step. All other steps appeared to work well,
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Josh
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May 22, 2013 at 6:42 pm
Hi there,
Is the ticketing add-on installed and activated? If not, you can install the ticketing add-on by following this guide:
https://eventespresso.com/wiki/espresso-ticketing/
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JonathAN GRECH
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May 23, 2013 at 10:06 am
ticketing is installed and activated, I have gone through the steps in the link above but to no avail, thanks
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Seth Shoultes
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May 23, 2013 at 10:46 am
So are the ticket links and QR not appearing in the email or is the output wrong?
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JonathAN GRECH
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May 23, 2013 at 11:43 am
this is the code used
<p>Ticket type: [ticket_type]</p>
<p>Print Tickets: [ticket_link]</p>
<p>[qr_code]</p>
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JonathAN GRECH
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May 23, 2013 at 11:44 am
THis is part of the email
Thank you dsf fe for your payment for our cruise on the May 24, 2013 departing at 11:00. We hope that you will find this event both informative and enjoyable. Should have any questions, please contact 00356 9945 0855 or 00356 9999 9387.
Ticket type: Comino, Blue Lagoon (CHILD)
Print Tickets:
Click here to review your paym……………………..
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JonathAN GRECH
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May 23, 2013 at 11:45 am
Where the ticket and qr cod eshould be are blank spaces
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Seth Shoultes
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May 23, 2013 at 11:49 am
Do you mind if we take a look? Please send WordPress admin level log in credentials via this form:
https://eventespresso.com/send-login-details/
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JonathAN GRECH
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May 23, 2013 at 3:11 pm
I have send the details, thanks
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JonathAN GRECH
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May 28, 2013 at 3:00 am
Has there been any outcome?
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Josh
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May 28, 2013 at 6:15 pm
Hi there,
Sidney looked into this and it’s looking like it may be an issue with the theme. This can be ruled out by temporarily switching to the default WP theme, then resending an email and checking the email.
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Sidney Harrell
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May 28, 2013 at 6:49 pm
Hi Johnathan,
I did figure out what was causing the problem with the theme conflicting with the editor in EE. The visual editor is now working with the custom buttons that the theme is adding. I’m working on the qr and ticketing problem now.
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Sidney Harrell
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May 29, 2013 at 9:11 am
There was a conflict between the ticketing add-on and one of the other plugins or the theme. I made a change to protect the ticketing add-on from the conflict. Everything should be working now.
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JonathAN GRECH
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May 30, 2013 at 8:44 am
Thanks thats great!
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