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QR App for Android is not viewing my events

Posted: July 12, 2012 at 10:43 am


Xavier Ferrer Sandoval

July 12, 2012 at 10:43 am

Once I created 4 test events, I installed QR App for Android.
I can not see any events from there (past, present or future). Is there somethign I’m doing wrong?

Thanks!


Josh

  • Support Staff

July 12, 2012 at 11:34 am

Make sure you have the mobile app api installed on the same server where WordPress is installed: http://eventespresso.com/wiki/espresso-ticketing/#services

Also, verify that you have the latest version of the mobile app: https://play.google.com/store/apps/details?id=com.eventespresso.android&hl=en

Then follow the steps on the troubleshooting guide: http://eventespresso.com/wiki/troubleshooting-event-espresso/#ticketing

One more thing, make sure you have the latest version of Event Espresso installed.

  • This reply was modified 7 years, 4 months ago by  Josh. Reason: one more thing


Xavier Ferrer Sandoval

July 12, 2012 at 12:52 pm

All things checked without success:
1.- Enable the XML-RPC publishing protocol in WordPress>Settings>Writing
2.- Verify that the xmlrpc.php file is located in the same directory where WordPress is installed
3.- Verify that the espresso-services folder is uploaded into the root WordPress directory on the server
4.- Verify this directory’s permissions are set to 755
5.- Installed last EE core version (3.1.24.3)
6.- Last Android App installed (2.0.0)

What else I can do?


Josh

  • Support Staff

July 12, 2012 at 1:00 pm

Make sure you have the current version of the mobile app api installed. This can be downloaded from your account page.


Xavier Ferrer Sandoval

July 12, 2012 at 2:30 pm

Sorry, but I can’t see any Mobile App API download link on my account page.


Josh

  • Support Staff

July 12, 2012 at 3:37 pm

I sent you an email with the mobile app api. We’re looking into why some accounts do not have the download link.


Xavier Ferrer Sandoval

July 13, 2012 at 2:53 am

I already had this folder and it’s files (and same version) and it’s not working.
There is a last think I want to try. My Android is and old version (2.1), but Google Play says it’s compatible with my phone. I want to try the same with an iPhone 4, and I’ll tell you something.


Josh

  • Support Staff

July 13, 2012 at 10:51 am

You could also try the newer version of the mobile app api (it should be on the account page now) There were a few recent changes.


Xavier Ferrer Sandoval

July 13, 2012 at 10:57 am

I have already downloaded this version (2.0.6) and nothing has been fixed.
I’m going to try later with the iPhone app.
I’ll tell you something about later.

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Support forum for the Ticketing add-on.
Documentation for Ticketing Add-on
http://eventespresso.com/wiki/ticketing-add-on/

Status: closed

Updated by  Xavier Ferrer Sandoval 7 years, 4 months ago ago

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