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Purchase Not Completing

Posted: May 17, 2018 at 10:36 am


Elizabeth Papa

May 17, 2018 at 10:36 am

I have three issues on this page, and I would assume it is all Cache related but I don’t have any cache plugins and my WP Super Cache on my hosting is turned off. I can’t complete a purchase on this page, I either receive a security warning or a grey transparent overlay appears and then nothing happens. I also have the first course saying Sold Out and it has no sales yet. https://aim.institute/molders-series/ Courses for purchase are at the bottom of the page.


Josh

  • Support Staff

May 17, 2018 at 10:50 am

Hi Jason,

We’ve received your request for priority support.

The first course saying “Sold Out”, but with no sales appears to have been accidentally switched to the Sold Out post status. I’ve re-published the event and it’s no longer sold out.

The “An error has occurred:
We’re sorry but your request failed to pass a security check.
Please click the back button on your browser and try again.” message can be the result of the elements removed from the ticket selector template. May I ask has anything been modified in your copy of the Event Espresso plugin? If not, would it be OK to update to the current version of Event Espresso 4?


Elizabeth Papa

May 17, 2018 at 10:55 am

Hi Josh,
How did you get the Sold Out off, when I switch it, it will not work, it just stayed Sold Out.

Yes, we have modified the EE4 but I am not sure if we did it to the main plugin folder or outside of it. So I woudln’t change it. Also this works on every other page but this one, so I don’t think it is the plugin. I have also duplicated this page, removed all content but the courses and it works: https://aim.institute/molders-series-2/ so I think something else is going on.


Josh

  • Support Staff

May 17, 2018 at 10:57 am

Actually, the ticket selector works as expected here:

https://aim.institute/events/molding-1-3/

So it’s more than likely the custom table template is missing the inputs normally generated with the ticket selector.

Did a developer build that table template? It appears they did not complete the job so tickets part can actually function.


Josh

  • Support Staff

May 17, 2018 at 10:58 am

How did you get the Sold Out off, when I switch it, it will not work, it just stayed Sold Out.

You don’t actually switch anything, you click the Publish button.


Elizabeth Papa

May 17, 2018 at 11:26 am

This is getting worse, now the other pages are giving this error when going to the register page after clicking the purchase button: An error has occurred:
The requested entity with Transaction ID=”0″ was not found.


Josh

  • Support Staff

May 17, 2018 at 11:33 am

May I ask is someone continuing to make more customizations as this is getting worse?

I can advise updating Event Espresso 4 and its add-ons to the current versions. The errors you are reporting here have been addressed since version 4.9.33.p.


Elizabeth Papa

May 17, 2018 at 11:34 am

No, no one is updating it. This has been a working site for a couple years now. These issues just started.


Josh

  • Support Staff

May 17, 2018 at 11:41 am

Like I mentioned before, the errors you are reporting here have been addressed since version 4.9.33.p. There has been much work put into Event Espresso 4 since version 4.9.33.p to make it work more reliably and quite a few edge case bugs have been fixed in the last 30 + releases.

If you cannot update to the current version at this time, there’s one patch I can try adding that may address the missing modal when the grey transparent overlay appears and nothing else. Ideally the site should be updated to the current version of the software though.


Josh

  • Support Staff

May 17, 2018 at 11:52 am

You’ll likely need to temporarily disable the “WP Hide Plugin Updates and Warnings” plugin in order to run the 1-click plugin updates.


Elizabeth Papa

May 17, 2018 at 12:01 pm

To update what? Thanks


Elizabeth Papa

May 17, 2018 at 12:03 pm

It is disabled. Feel free to update, if I need too I can always restore from by backups


Josh

  • Support Staff

May 17, 2018 at 12:04 pm

I’m afraid the 30 minutes of priority support has been exhausted. Are you able to run the 1-click updates?


Elizabeth Papa

May 17, 2018 at 12:07 pm

yes, what one?


Josh

  • Support Staff

May 17, 2018 at 12:31 pm

These are the Event Espresso related plugins on your site that have updates available:

Event Espresso
Event Espresso – Events Table View Template
Event Espresso – MailChimp
Event Espresso – MER – Multi Event Registration
Event Espresso – Promotions

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Status: closed

Updated by  Josh 2 months, 4 weeks ago ago

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