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Jacob Ballard
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June 25, 2018 at 7:35 am
Registrants are paying via PayPal, and then the payment confirmation is not getting updated via EE. Sent a support request to PayPal, and they responded witih the following:
The orders are not updating in your website due to the IPN’s failing with your IPN listener. Please see the following link for troubleshooting your IPN’s and instructions on viewing your IPN history in your account. You may pass this on to your developer or hosting company to assist you in resolving the IPN issue.
https://www.paypal.com/us/smarthelp/article/how-do-i-troubleshoot-instant-payment-notification-(ipn)-ts2082
Please help. Thanks.
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Tony
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June 25, 2018 at 8:47 am
Hi Jacob,
If you go to Event Espresso -> General Settings -> Page Settings
Is there a page set in the ‘Notify URL’ section? That page needs to publicly accessible and by default it is the ‘transactions’ page (which doesn’t appear to exist on your site).
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Jacob Ballard
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June 25, 2018 at 8:57 am
We’ve checked on the event espresso settings and followed the troubleshooting guide. There’s an existing template for the 4 pages needed on the settings but it doesn’t seem to work. We’ve tried creating a new page with the shortcodes but that’s not working (the shortcodes).
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Tony
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June 25, 2018 at 9:02 am
What page is the notify url set to?
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Jacob Ballard
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June 25, 2018 at 9:06 am
Hi Tony- We provided logins when we purchased our premium support. Are the logins not working? Thanks for the help!
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Josh
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June 25, 2018 at 9:07 am
Hi Jacob,
We’ve received your request for priority support and I’m reviewing the site right now. It appears the Transactions page and Thank You page are not correctly set up.
https://slack-files.com/T02SY781D-FBDDX2Q0K-2c67548046
We’ll go through and make sure the pages & shortcodes are correct, then follow up with further information in a reply here.
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Josh
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June 25, 2018 at 9:45 am
Update: The page settings & shortcodes have been corrected:
https://slack-files.com/T02SY781D-FBDB5965A-f3fec65087
In addition to fixing the IPN listener and the Thank You page, I’d like to add a plugin that optimizes the transactions page to ensure the IPN listener doesn’t time out when the notification is received. It would also be good to install a plugin that tests the server for TLS 1.2 compatibility (required by PayPal).
However, I tried the FTP credentials you sent and the server replied with “Authentication failed”. Can you resend the redeem a support token form with the correct FTP credentials? Thank you.
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Jacob Ballard
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June 26, 2018 at 7:20 am
Resent. Thanks!
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Josh
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June 26, 2018 at 9:35 am
Hi Jacob,
The “Optimize PayPal IPN Listener Page” plugin is installed and working as expected to speed up the IPN Listener page.
Also, your site has TLS 1.2 Enabled so it should work fine when making calls to gateways and APIs that require TLS 1.2 (like PayPal). You may still want to consider upgrading the site to have PHP 5.6.36 or greater. If you contact your host they’ll likely gladly make that happen because the newer versions of PHP are supported and get security fixes. More info here:
https://wordpress.org/support/upgrade-php/
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Jacob Ballard
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June 26, 2018 at 9:59 am
Josh- Thanks! I did a few test transactions, and I got a confirmation in EE when I paid through my PayPal account, but if I chose the pay with a CC option on PayPal’s site, I didn’t get a confirmation. Thoughts on how to fix that?
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Josh
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June 26, 2018 at 11:22 am
Can you go into your PayPal account, look up the last transaction (the one you used the CC option), then click the Resend IPN link?
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Jacob Ballard
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June 28, 2018 at 8:44 am
Everything seems to be working appropriately now. Thanks so much Josh!
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