Support

September 2, 2022 at 5:47 am

Hi there,

There is no code within Event Espresso core that will pull up previous registrations in the way mentioned above, the WP User integration add-on pulls in linked contact data for the current registrations which is a kinda similar (although still not really as your getting additional registrations) to the above and you don’t have that active on the site.

When we see issues such as the above it is almost always due to some form of caching on the server, I can see from the response headers on your site that caching is enabled.

Who host’s the site?

Do they have a section within your control panel where you can exclude URL’s from the cache? If not you may need to contact them and have them do this for you.

If you go to Event Espresso -> General Settings -> Critical Pages (tab)

You’ll see a list of Event Espresso critical pages, by default those are:

/registration-checkout/
/transactions/
/thank-you/
/registration-cancelled/
/events/
/venues/

You’ll need to exclude all of those from server-side caching. Once that has been set up do you still get the same issue?

A couple of notes on this:

1. The headers state the caching mode is BYPASS, which should mean the requests aren’t being cached but we still see issues like this until the above pages are explicitly set to be excluded.

2. Event Espresso already jumps through a bunch of hoops to try and prevent our requests from being cached.

September 2, 2022 at 7:20 am

I wouldn’t expect the Venues endpoint being cached would cause this.

Is memcached enabled?

September 2, 2022 at 7:36 am

Ok, do you have the steps to reproduce this on your site?

I’ve run through a couple of test registrations on your current event, adding single tickets, then another and checking the cart to see what tickets display and so far they’ve works as expected so I need to see what happens on the request when this happens.