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Promotions – won't show selected events and no code box showing on registration

Posted: November 22, 2021 at 12:20 pm


Kerry@novalda.com

November 22, 2021 at 12:20 pm

Hi, we’re having a new issue with promo codes – the promo code box is no longer showing on the registration for courses that I know I have applied the promo to. When I look at the promotions, it won’t show me which ones have been applied – I have checked ‘display only selected events’ and the little spinning wheel just keeps spinning and never loads them. The same thing happens when I try to create a new promo and go to the next page of events.

Here’s one of the events that should have the promo code applied.
https://www.novalda.com/?p=9845

thanks for your help.


jasonpodom

November 22, 2021 at 1:06 pm

I’m having a similar issue: https://eventespresso.com/topic/promotions-selection-list-not-saving-and-hanging-up/

Appears someone else is having a similar problem, and they paid for support: https://eventespresso.com/topic/promo-not-allowing-me-to-select-events-please-help-black-friday-close/

Shouldn’t have to pay if this is a known issue across the board.


Tony

  • Support Staff

November 23, 2021 at 4:14 am

Hi there,

This is a bug from some additional sanitization/routing/validation we added in version 4.10.14.p which didn’t cause an issue on our test servers, we can now reproduce but will take a little to find, fix and test a fix for this.

As it stands the fastest way to fix this is to downgrade to version 4.10.13.p which I’ll include a link for in my next reply.

Just to clarify, no-one is asking for anyone to pay to fix this issue but we have no control over what users purchase/redeem a support token for. The solution I worked on with the other user was to downgrade their site back to 4.10.13.p so they could update the promotion code in the same way as above.


Tony

  • Support Staff

November 23, 2021 at 4:14 am

This reply has been marked as private.


Kerry@novalda.com

November 24, 2021 at 12:11 pm

Thank you! It is working again.

Will you let us know when the newer one has been fixed?


Tony

  • Support Staff

November 24, 2021 at 12:48 pm

Hi there,

We’ve just pushed v4.10.19.p live which includes a fix for this.

If you don’t see the update yet, go to Event Espresso -> General Setting and just hit save to force a version check.

The update should then show up in Dashboard -> Plugins.

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