Support

December 3, 2024 at 4:30 pm

Hi there,

Currently promotions apply to events rather than tickets themselves, so this:

Wanted to bring something to your attention, not sure what we can do. I had a woman (Allie Appeal) sign up with a promo code. She was doing a large booking for 15 people, and the code was set for 15 uses for $60 dollars off. When she entered the code, it only showed one “use” and split $60 dollars savings across 15 people. I’ve included the invoice here for you to check out. I’m already in contact with here and am working on a solution.

Is the expected behaviour for promotions, it applied $60 to the registrations linked to the event the promotion applies to.

So just to clarify, you’re looking for promotions to apply to each individual ticket. In the above example its $60 per ticket so it’s a $900 discount as a whole (15 tickets, $60 discount applied to each individual ticket so $60 x 15 = $900).

Is that correct?

(Again, we don’t have that functionality built into core but we do have some custom snippets that may help, I’m double checking the expectation flow here to see if indeed they could apply or not)

Something else small I’ve noticed, it will count as a “use” if someone enters the code to get a subtotal, then not pay. Can we make the “uses” only for those confirmed reservations?

Not as it stands.

The reason the promotion shows as used once its been applied to a transaction is becuase the user technically can return to that same previous transaction and complete the purchase. So the promotion was ‘used’ to apply the discount to the transaction, if we don’t mark is as such you can have X number of transactions with a promotion applied to it which could then be finalized at a later date even after the promotion was properly ‘used’.