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Promotions and discounts tab

Posted: October 28, 2019 at 11:21 am


Manor Barn Bexhill

October 28, 2019 at 11:21 am

Hi all.

We are struggling to add promotions onto our account. We can do the basic but can’t seem to add in percentage discounts or codes that will take off the whole amount for example. We can add a discount of £5 to the whole order but if someone buys 2 tickets it still only does £5 and not £10. Is this something that can be done? The whole section seems to be very basic so not sure if we have done something wrong
Thanks in advance


Tony

  • Support Staff

October 28, 2019 at 3:06 pm

Hi there,

Promotions apply to events rather than tickets within the event, so this:

We can add a discount of £5 to the whole order but if someone buys 2 tickets it still only does £5 and not £10.

Is expected behaviour in that a promotion of £5, applies to the event as a whole.

If you need something like a discount per ticket you cold use a percentage discount, although that doesn’t work for all use cases so it really depends on the specifics of your event set up.

We can do the basic but can’t seem to add in percentage discounts or codes that will take off the whole amount for example.

Go to Event Espresso -> Promotions, create a new promotion.

You can set up the specifics for that promotion there. For 100% discount, set the promotion type to be percent and value to 100, like this – https://monosnap.com/file/TDdA41TZXRE9W1AJ1WzJHTgSMDVA2f

The whole section seems to be very basic so not sure if we have done something wrong

If you have access to Event Espresso -> Promotions and can create/edit promotions and assign them to specific events etc then you haven’t done anything wrong.

We have some documentation on promotion codes here:

https://eventespresso.com/wiki/ee4-promotions-add-on/


Manor Barn Bexhill

October 29, 2019 at 3:33 am

Percent Discount is missing from the drop down menu, for the “Type” of discount/Promotion.
Any ideas why it wouldn’t be there?


Tony

  • Support Staff

October 29, 2019 at 5:50 am

That usually means the price type has been trashed.

Go to Event Espresso -> Pricing -> Price Types (tab)

Above the list you’ll have a ‘Trash’ view link, click that.

If you have any price types in the trash, restore them.

The support post ‘Promotions and discounts tab’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for the Ticketing add-on.
Documentation for Ticketing Add-on http://eventespresso.com/wiki/ticketing-add-on/

Status: closed

Updated by  Tony 9 months, 2 weeks ago ago

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