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Rich O
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November 25, 2013 at 10:34 am
My site crashed few days ago and i noticed that Promotional Codes are not working anymore.
I followed all the instructions from this post: https://eventespresso.com/topic/promotional-codes-not-working/ but still the same problem.
Here is my site: https://www.sbaycpr.com/enroll-class/itemized-view/
When I try to add a second attendee it should make a 50% discount for this one and should be a total of $75, but it’s $100.
Please help me!
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Josh
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November 25, 2013 at 11:28 am
Hi Richard,
The other post had an issue with the promo code box not displaying in the cart. Since your site does not have a cart option it would be a different issue.
Can you let us know the name of the event and the Promo code assigned to it so we can investigate further?
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Rich O
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November 25, 2013 at 1:33 pm
All the events have a promo code named SPECIAL50OFF
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Josh
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November 25, 2013 at 1:48 pm
Hi Richard,
How much is SPECIAL50OFF set to discount? Is it set as a percentage discount or a fixed dollar amount? It looks like it’s discounting 25%.
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Rich O
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November 25, 2013 at 1:52 pm
Thanks for the fast reply! Yes indeed, it’s set as percentage. Is this wrong?
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Josh
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November 25, 2013 at 2:03 pm
It depends. If you intend to discount each ticket by 25%, then it’s correct. If you intend to discount the tickets by another amount, it’s not correct. What is the intended discount?
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Rich O
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November 25, 2013 at 2:07 pm
An event has the price of $50 for a person. If 2 persons register they pay $75 both.
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Josh
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November 25, 2013 at 2:17 pm
Did you change it? Now it looks like it’s set to discount $25 per ticket. A percentage discount equaling 25% will discount each ticket 12.50 to make for a total of $75 for two tickets. Please note that promo codes discount each ticket and will apply if one or two tickets are purchased.
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Rich O
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November 25, 2013 at 2:20 pm
Yes, I changed it. Why it doesn’t not apply the coupon?
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Josh
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November 25, 2013 at 2:22 pm
It applied when I tried testing it. Are you entering the promo code in the Promo code field when you fill out the registration form?
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Rich O
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November 25, 2013 at 2:30 pm
I do not enter any promo code.
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Rich O
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November 25, 2013 at 2:34 pm
Is there any possibility to set the promotional code automatically without being necessary for the visitor to enter it?
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Josh
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November 25, 2013 at 2:38 pm
No, they’ll need to enter the promo code to get a discount that’s based on a promo code. The early discount feature will automatically apply a discount without entering a promo code though.
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Rich O
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November 25, 2013 at 2:50 pm
Thanks alot for the informations you shared and for your time!
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Rich O
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November 25, 2013 at 2:58 pm
One more question. How can i use early discount feature to work when 2 attendants registers but to keep the price full when a single attendant registers?
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Josh
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November 26, 2013 at 7:46 am
Hi Richard,
It turns out that the early discount feature will alwaysdiscount the price with one ticket up until early registration is over. It sounds like the Volume Discounts add-on is better suited for the discount scheme you are looking to offer:
https://eventespresso.com/wiki/volume-discounts/
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Rich O
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November 26, 2013 at 2:28 pm
Hi Josh,
I installed Volume discounts and configured it but it doesn’t work. Can you tell me the main steps to follow in order to put this in function?
Thank you verry much!
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Josh
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November 26, 2013 at 2:58 pm
Did you follow this guide first:
https://eventespresso.com/wiki/multiple-events-registration-use-add-to-cart-link-instead-of-default-registration-form/
Then you set up the Volume Discounts according to this guide:
https://eventespresso.com/wiki/volume-discounts/
Then for more details with a usage example there is this guide:
https://eventespresso.com/wiki/how-to-sell-season-tickets-with-volume-discounts/
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