Support

September 19, 2013 at 1:50 pm

Hi Philip,

Do you have multiples of the same discount code? Like PROMO1 and promo1?

September 19, 2013 at 4:23 pm

This could possibly be due to old template files in the wp-content/uploads/espresso/templates which need to be updated

You could try renaming the above folder* and see if the issue is still present. There is a button to do so under Event Espresso -> Template settings. Under Developer Templates. You’ll see ‘Rename Templates Directory’. (you’ll need FTP access to change them back)

*You will lose any customisations within those files while it is renamed. I can see some of the CSS has been altered in espresso_default.css, other files may also have been altered.

payment_page.php, registration_page.php & registration_page_display.php are the common files which cause problems when modified.

September 20, 2013 at 2:13 pm

Is it possible to go your login details so we can look into this?

Is so please send these via https://eventespresso.com/send-login-details/

Please note, credentials need to be admin level and ftp details would be appreciated.

September 23, 2013 at 3:47 am

Hi Philip,

The Promo code applies to each ticket. Therefore if your ticket prices are less than the promo discount, the event will become free which is what is happening here.

You could change the promo to use percentages, that way it will never be more than the ticket price as long as the promo is less than 100%

September 24, 2013 at 1:18 am

Hi Philip,

I’ve just ran some more tests on one of the events and get different results from what you are describing above.

I used the promotion code with a value of $5 on a 40$ event, booked 2 tickets and the total then became 70$.

Is it a specific event that is causing issues? With a specific promotion code or all?

Also, if I make a promo code that is the cost of the event e.g. $40.00 and more than one person signs up, it still give everyone the event for free.

Currently the way the promotion codes are set-up means that the promotion code is applied to ALL the tickets the user has selected. So in that example all tickets would be free.

What I hear you say is that your promotional codes essentially only work if I make it so that only one person can sign up at a time and I can’t have group reservations. Is that correct?

It all depends on the kind of promotion you are running. What promotion are you trying to run?

If you want to give the user a free ticket when purchasing X amount of tickets, you could use the Volume Discount Add-on.

October 7, 2013 at 12:28 am

Please keep us updated, thanks.