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Promotional Button Not Working

Posted: May 12, 2024 at 3:43 pm


hsdorg

May 12, 2024 at 3:43 pm

Hey Guys!
For some reason, the system is not accepting any promotional codes. It simply is not responding. Is there an issue?
Thank you!


Rio

  • Support Staff

May 12, 2024 at 6:25 pm

No, there’s no issue reported regarding this. I also tried to recreate the issue on my end and everything seems fine.

Can you send me a promo code, and direct link to event so i can try and see it?
you can send reply as private.

let’s do some test on the plugin/theme conflict. check the guide here.
https://eventespresso.com/wiki/troubleshooting-checklist/

You can use https://wordpress.org/plugins/health-check/ or any similar plugin.

You can do the above using Troubleshooting mode:

Tools -> Site Health -> Troubleshooting -> Enabled Troubleshooting mode.

That will disable all plugins and switch to a default theme and then allow you to enable specific plugins troubleshooting mode. Once disabled you will revert back to the current state.

Thanks


hsdorg

May 14, 2024 at 9:24 pm

It seems it’s a bigger issue we need to address. You can close this ticket. Thank you!


Sam

  • Support Staff

May 15, 2024 at 1:16 am

Sure, please feel free to ask if you have any other questions.

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