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Promotion not calculating correctly

Posted: August 24, 2020 at 1:47 pm


August 24, 2020 at 1:47 pm

We had a person register for an event. Because they are also an instructor, the admin went in and applied a promotion already in the system that gives them 100% discount. The event costs $10 and it shows the discount but then says he still owes $10. Images show the transaction and registration details.

Registration Detail

Transaction Detail


  • Support Staff

August 25, 2020 at 8:56 am

Hi there,

If you click the ‘Recalculate Taxes and Total’ button shown above in the second screenshot, does it correctly calculate the new total for you then?


August 25, 2020 at 11:48 am

No. Tried that. Even in the screen where it says $0 the small print to the left of that says the calculation for that transaction would be $10.


  • Support Staff

August 26, 2020 at 12:13 pm

Strange. I’ve spent some time trying to reproduce this but each time I apply a promotion to a registration in the admin it works as expected, example:

Can you add the steps you are taking for the above so I can try to reproduce, please?

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Updated by  Tony 2 months ago ago

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