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Promotion Code Uses

Posted: October 4, 2021 at 9:03 am


October 4, 2021 at 9:03 am

Hello! We just set up a new Friends & Family promotion code. It’s set to only be used 10 times. One person used the code, however, the promotion uses say 2. I cannot find any other transactions that used this promotion code, so why does it say 2? Is there any way to filter so I can see where the code was used twice?


  • Support Staff

October 5, 2021 at 6:42 am

Hi there,

We don’t currently have an option within the Promotions add-on to filter down registrations based on usage, however, it can be done with a snippet and manually adding the promotion ID to the URL.

Add this snippet to the site:

You can add that to a custom functions plugin on your site, we have some documentation on creating one here:

Then, find your promotion in Event Espresso -> Promotions and take note of the ID.

Now go to Event Espresso -> Registrations.

In the address bar should be something like:


Add &PRO_ID=XX to the end of the URL (where XX is the Promotion ID you noted earlier), like this:


With the snippet I gave you above, the registrations should be filtered down to those using the promotion that matches the ID which should show where it has been used.

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