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codingforsail
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September 9, 2021 at 10:32 am
Hi,
We’re having trouble with a promotion code that has been created for an event.
https://www.pastefile.com/r9xu9b
The customer is not shown the box to enter the code, and the code is not being accepted in the Transactions screen. The error message that is displayed says:
“The promotion code entered could not be processed for an unknown reason.
You are welcome to try a different promotion code or to try this one again to ensure it was entered correctly“.
Last successfully used mid-August, and the only thing that has changed recently is that WP updated itself last night.
Any ideas?
Best wishes,
Anita
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Tony
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September 13, 2021 at 6:47 am
Hi Anita,
The specific error message you are getting happens when no response is received from the function used to submit the promotion code.
I can’t see any issues with the details/promotion you sent over so I’d like to take a look at the admin and see if anything stands out if thats ok?
If so you can send temp login details using this form:
https://eventespresso.com/send-login-details/
Note – in order to test this I’m going to need to try applying that promotion code. I can either create a new registration on that event or if you prefer for me to test on one that has already been created please include details (the Transaction/Reg ID for example) on the form so I know where to test it.
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codingforsail
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September 13, 2021 at 9:03 am
Hi Tony,
I have sent the login details.
If you need access to log entries, let me know when you were logged in and I’ll find and send them.
Best wishes,
Anita
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