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Promotion code doesn't display after single ticket customisation

Posted: December 15, 2022 at 8:11 am


simone

December 15, 2022 at 8:11 am

Hello,

I used this suggestion and your code snippet to use scope on sigle ticket for promo codes: https://eventespresso.com/topic/promotion-code-for-specific-ticket/

I noted the promo code disappears in the transaction detail when the scope on single ticket was applied. Still it is visible in the receipt / invoice and still is visible in the transactions stored before the scope was applied.

How I can sort out this?

Thanks!
Simone


Tony

  • Support Staff

December 15, 2022 at 8:42 am

Hi there,

I’m not sure I follow, can you add some screenshots highlighting this, please?

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots


simone

December 15, 2022 at 9:57 am

Hi,

sorry, I try to add some screenshots and explanations.

These are a real order on our website.

Registration 1
Registration 1

1. This order was placed after the snippet “scope for single ticket” was added to the website (via theme/functions.php)
2. ticket cost 369 Euro and user used a promotion code (-30%)
3. Registration Items show the discounted total without promo code

Registration 2
Registration 2

1. This order was placed before “scope for single ticket” was added
2. Registration items show correctly the total, the discount applied and the new total.

Also the registration checkout page shows a wrong ticket cost as it should be 369 euro, the discounted price is displayed instead.
Checkout

Please, let me know if you need further details,
Thanks,
Simone


simone

December 15, 2022 at 10:08 am

Also the registration checkout page shows a wrong ticket cost as it should be 369 euro, the discounted price is displayed instead.

While the invoice show correctly the cost and total lines
Invoice

Thanks,
Simone


simone

December 19, 2022 at 2:33 am

Dear all,
any update on this?

Thanks,
Simone

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