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Promo codes are *only* applied to tickets and not the cart total?

Posted: January 14, 2016 at 12:07 pm


Rob

January 14, 2016 at 12:07 pm

Am I correct in reading that a promo code is automatically applied to every ticket in the cart and I can’t have a total dollar amount (or percent) applied just to the cart total?

We had a client with a $64 credit and wanted to take two classes that cost $35 each. Every time I tried to process it, it gave him both classes for free instead of leaving a balance of $6.

We offer gift certificates and we provide credit to students. Not being able to set up a promo code that applies to just the total dollar amount in the cart is a serious hindrance for us. Without that, the client has to call us when they want to apply a credit or a gift certificate.

Is there a solution to this that I am missing?

Thanks


Lorenzo Orlando Caum

  • Support Staff

January 14, 2016 at 1:15 pm

Hi Rob,

A promotion / discount code can be enabled on an event-level basis.

If you created a 10% discount that applied to event ABC and a registrant added two different ticket options from that event, then they would see a 10% discount on both tickets from the event.

Did you create a discount code that was set to discount $64 for a specific event?

If you view the associated transaction in the transaction details screen, then it should show the breakdown of the transaction including the promotion. Could you grab us a screenshot of that transaction line items area?

Here is how you can share a screenshot with us:

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots


Lorenzo


Rob

January 14, 2016 at 2:43 pm

Thanks for replying, Lorenzo.

As I thought about how to write a good reply to your question, it occurred to me that what I really want (give a client a code and it just deducts the amount from the final amount due during checkout, regardless of how many events they’ve signed up for) is actually difficult to do, because the system needs to know which products/events to apply the discount to.

In my mind, it was a simple thing but, from an accounting perspective, they system needs to keep track of what is owed/paid against each ticket.

So, I’ll have to think of an alternative on how to process those. Fortunately, it’s only an issue for those who signed up and paid under the previous system we had before EE. Now that we have EE in place, we’ve changed our workflow regarding credits and I’ll have to talk to the program director about their approach to gift certificates. For those previous people, I think it’s a fairly small list of credits that are still outstanding so this may be an non-issue (or a minor one)

Thanks

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Updated by  Rob 4 years, 2 months ago ago

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