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Promo Code not working

Posted: November 10, 2016 at 12:52 pm


Gary Ray

November 10, 2016 at 12:52 pm

Hello,
I have included a promo code for my ticket and the box for adding the code shows up and allows the code to be entered. However, it does not update the total. No discount is applied. Please advise. I am using EE3.

Thanks,


Gary Ray

November 10, 2016 at 12:52 pm

Hello,
I have included a promo code for my ticket and the box for adding the code shows up and allows the code to be entered. However, it does not update the total. No discount is applied. Please advise. I am using EE3.

Thanks,
Gary Ray


Lorenzo Orlando Caum

  • Support Staff

November 11, 2016 at 6:18 am

Hi Gary,

What version of Event Espresso are you running for your project?
You can get the version number through your WordPress plugins screen in your WordPress dashboard.

Could you share a screenshot of the settings for the promotion code that is not working?

Here is how you can share a screenshot with us:

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots


Lorenzo


Gary Ray

November 11, 2016 at 9:28 am

Hi Lorenzo,
Thanks for getting back to me. I am running Version 3.1.37.9.P of Event Espresso.

Screenshot of the settings for the promo.
http://finishwithhonor.com/cms/wp-content/uploads/2016/11/Promo-Code-1.jpg

Screenshot of the settings in the event.
http://finishwithhonor.com/cms/wp-content/uploads/2016/11/Promo-Code-2.jpg

Screenshot of the cart note the price is $475.
http://finishwithhonor.com/cms/wp-content/uploads/2016/11/Promo-Code-3.jpg

Screenshot of the cart with promo code entered. Notice the price is still $475.
http://finishwithhonor.com/cms/wp-content/uploads/2016/11/Promo-Code-4.jpg

Thanks for your help,
Gary


Josh

  • Support Staff

November 11, 2016 at 3:37 pm

Hi Gary,

Thanks for the detailed screenshots. I can see what’s happening, and the issue is there’s a bug with that MER add-on and how it interacts with the promo code functions. I can apply a fix to your server since you probably need the fix right away (the bug will be fixed in the next update of Event Espresso 3).

You can complete the secure form on this page and we’ll apply the fix.


Josh

  • Support Staff

November 11, 2016 at 6:50 pm

OK thanks it’s all fixed now.

The support post ‘Promo Code not working’ is closed to new replies.

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Status: closed

Updated by  Josh 3 years, 3 months ago ago

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