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Promo code not allowing complete registration

Posted: August 20, 2012 at 9:09 am


August 20, 2012 at 9:09 am

We need set up an event that allows the use of promotional codes. For this event, there are codes that (by design) may result in a zero total – in other words, the registrant is able to register for free.

That said, we cannot get the promo codes to work. Upon submit, if any promo code is applied, the registration page simply redraws. The user is not taken to a verification page, there is no error. Nothing. There is no attendee added to the event.

Note that we’ve tested with promo codes that are both hard dollar discounts, percentages, and in amounts that do not result in a zero total. Any use of a promo code results in the above described behavior.

The event is set to allow promo codes (Yes is selected from the dropdown) and the specific codes in question are checked.

If the form is submitted without a promo code, the user is taken to the verification page as expected.

Running WP 3.3 and EE 3.1.26P

  • This topic was modified 11 years, 1 month ago by  airfoil. Reason: Clarification regarding the use of any promo code - not just those that result in zero totals

Seth Shoultes

  • Support Staff

August 20, 2012 at 3:50 pm

Can you please send us the address to one of the events with a promo code? Maybe you can make a test event with a promo code that we can test?

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